SERVICE CENTER TECHNICIAN

Position Description


The job holder will provide excellent customer service, repair faulty customer units, manage spare part stock and meet monthly sales and revenue targets within the Service Centre in a designated region.

Roles & Responsibilities

• Daily management of pending work orders and close looping with customers for delivery by service tracking desk.
• Ensure all customers worked on pay post repair
• Continuous ticketing training for the field team
• Assigning Field Technicians for high value customers who are not able to visit the Service center.
• Optimizing on Field technicians through allocation of tickets from Service tracking desk and regional service centers.
• Sustain monthly spare parts demand forecasting at the service centers.
• Implementing new OOW policy with key focus on Minimum Payment Based on customer category.
• Ensuring Inventory Accuracy for spares and finished goods at the service centers
• Continuous monthly demand forecasting & ordering for spare parts
• Ensure that spare parts are moved by consignment with accompanying accurate paper work
• Ensure 100% compliance of used spare parts return for analysis at Refurbishment Center
• Circulate a monthly stock take summary, showing issued, used and any variance on spares
• Any other duties that may be assigned

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