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Front Office Officer
BrighterMonday Consulting
Admin & Office
Manufacturing & Warehousing
Confidential
Easy Apply
Job Summary
The Front Office Officer serves as the first point of contact for clients, visitors, and stakeholders. The role is responsible for managing the reception area, handling inquiries, coordinating administrative support functions, and ensuring excellent customer service delivery that reflects the company’s professional image and operational efficiency.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Department: Administration / Customer Service
Reports To: People and Culture Manager
Location: Kampala, Uganda
Job Purpose:
The Front Office Officer serves as the first point of contact for clients, visitors, and stakeholders. The role is responsible for managing the reception area, handling inquiries, coordinating administrative support functions, and ensuring excellent customer service delivery that reflects the company’s professional image and operational efficiency.
Key Duties and Responsibilities:
1. Reception and Customer Service
- Welcome and attend to visitors courteously and professionally.
- Manage incoming and outgoing calls, emails, and correspondence.
- Provide accurate information about company products and services.
- Maintain a visitor log and ensure security protocols are followed.
2. Administrative Support
- Handle filing, documentation, and record keeping for front office activities.
- Coordinate office supplies, stationery, and front desk logistics.
- Support the administrative team in scheduling meetings, appointments, and company events.
- Maintain cleanliness and orderliness of the reception area at all times.
3. Customer Relationship Management
- Handle customer inquiries, complaints, and feedback promptly and professionally.
- Liaise with the sales and production teams to ensure timely responses to client needs.
- Track and follow up on customer quotations, orders, and deliveries as directed.
4. Communication and Coordination
- Disseminate internal communication to relevant departments.
- Support the coordination of staff and visitor travel logistics when necessary.
- Ensure proper channelling of information and documents between departments.
5. Front Office Record Keeping
- Maintain updated contact databases for clients, suppliers, and stakeholders.
- Keep accurate daily records of visitors, calls, and other front office activities.
- Prepare periodic front office and administrative reports.
Key Performance Indicators (KPIs):
Area Indicator Target
Customer Service: Percentage of positive customer feedback ≥ 90% satisfaction
Communication : Response time to customer queries Within 24 hours
Record Management : Accuracy and completeness of front office records 100% accuracy
Efficiency : Timely coordination of administrative tasks ≥ 95% on-time
Professionalism: Cleanliness and presentation of the reception area Always maintained
Team Support : Responsiveness to interdepartmental requests ≥ 90% compliance
Job Specifications:
Aspect Details
Education Diploma in Business Administration, Office Management, Customer Service, or related field.
Experience Minimum of 2–3 years in a similar front office or administrative role, preferably in a manufacturing, furniture environment.
Computer Proficiency Excellent command of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and experience with office management systems or ERP software is an added advantage.
Key Skills and Competencies:
- Strong interpersonal and communication skills (verbal and written).
- Excellent customer service orientation and professional demeanour.
- Ability to multitask and manage time efficiently.
- High level of integrity, confidentiality, and attention to detail.
- Strong organisational and administrative abilities.
- Problem-solving attitude and ability to work under minimal supervision.
- Neat personal presentation and grooming standards.
Behavioural Attributes:
- Courteous and patient with clients and staff.
- Reliable, punctual, and proactive in carrying out duties.
- Team player with a positive attitude.
- Flexible and adaptable to fast-paced work environments.
Remuneration:
Competitive and commensurate with qualifications and experience.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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