New
1 week ago
RELATIONSHIP OFFICER
BrighterMonday Consulting
Customer Service & Support
Manufacturing & Warehousing
Confidential
Easy Apply
Job Summary
The Relationship Officer is responsible for developing, managing, and growing long-term business relationships across three core institutional segments: Government, Corporate organisations, and Non-Government Organizations (NGOs) & UN Agencies. The role drives strategic revenue growth by identifying high-value opportunities, managing tender and procurement processes, delivering tailored furniture solutions, and ensuring exceptional customer experience across all institutional clients. The officer ensures compliance with procurement guidelines, strengthens brand visibility, and secures a competitive edge in Uganda’s dynamic furniture market.
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Department: Sales and Marketing
Reports To: Sales Manager
Job Summary
The Relationship Officer is responsible for developing, managing, and growing long-term business relationships across three core institutional segments: Government, Corporate organisations, and Non-Government Organizations (NGOs) & UN Agencies. The role drives strategic revenue growth by identifying high-value opportunities, managing tender and procurement processes, delivering tailored furniture solutions, and ensuring exceptional customer experience across all institutional clients. The officer ensures compliance with procurement guidelines, strengthens brand visibility, and secures a competitive edge in Uganda’s dynamic furniture market.
Key Responsibilities
Business Development & Client Acquisition
1. Identify and pursue new business opportunities across government MDAs, corporate institutions, NGOs, and UN bodies.
2. Develop strong pipelines through targeted prospecting, networking, and relationship- building.
3. Track procurement notices, tenders, RFQs, and framework contracts across all three segments and ensure timely, compliant submissions.
4. Acquire and onboard new institutional clients across the three dockets to expand market share.
Relationship & Account Management
5. Build and maintain strategic, trust-based relationships with key decision-makers, procurement officers, program managers, and donor agency representatives.
6. Conduct detailed needs assessments and propose customized furniture solutions tailored to project and organizational requirements.
7. Ensure consistent post-sale follow-up to enhance customer experience and drive repeat business.
8. Provide timely responses, updates, and support to all clients within the three segments.
Sales Execution & Proposal Preparation
9. Prepare competitive proposals, bid documents, and quotations meeting technical, financial, and compliance standards.
10. Negotiate and close contracts across government, corporate, and NGO/UN procurement frameworks while upholding profitability.
11. Collaborate with design, production, logistics, and installation teams to ensure seamless execution of client projects.
Records, Reporting & Compliance
12. Maintain accurate CRM records for all institutional segments pipelines, contacts, opportunities, and interactions.
13. Provide periodic market insights, competitor activity analysis, and performance reports.
14. Track deliveries, support payment follow-up, and ensure alignment to company credit terms.
Experience and Qualifications
- Bachelor’s degree in business administration, Marketing, Sales, Procurement, or a related field.
- 3–5 years’ experience in institutional sales (government, corporate, NGO, or UN).
- Hands-on understanding of public procurement, corporate buying cycles, and donor- funded procurement guidelines.
- Experience in furniture, interiors, or large-scale project sales is an added advantage.
- Proficiency in Microsoft Office Suite and CRM systems.
Skills and Competencies
- Strong stakeholder management and institutional relationship-building abilities.
- Excellent communication, negotiation, and presentation skills.
- High integrity, professionalism, and ethical conduct.
- Strong organizational, analytical, and time-management capabilities.
- Ability to perform under pressure, handle complex accounts, and meet tight deadlines.
- Customer-focused with strategic and solutions-oriented thinking.
Key Performance Indicators (KPIs)
1. Sales Achievement
- Attain 100% of quarterly and annual sales targets across Government, Corporate, and NGO/UN segments.
- Achieve UGX 1.5 billion in annual institutional sales.
2. Client Acquisition
- Secure 3 new Government clients, 5 new Corporate clients, and 3 new NGO/UN clients annually.
- Register the company on at least 2 new NGO/UN supplier rosters per year.
3. Tender & Proposal Performance
- Maintain a 25–35% tender/quotation win rate.
- Submit 100% of bids on time and fully compliant with procurement requirements.
4. Project Execution
- Deliver 95–100% of projects on time, aligned to agreed schedules.
- Maintain zero installation or delivery defects above 5% threshold.
5. Payment & Credit Performance
- Ensure 85–100% payment collection within agreed credit terms.
- Reduce overdue payments by at least 20% quarter-on-quarter for assigned accounts.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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