Enterprise Banker

To drive and deliver business performance both with new customers and with existing customers where they are expected to increase “wallet share,” make appropriate introductions to the Branch Manager where clients require specialist advice and support.

Preferred Education

• Bachelor’s Degree in Business Administration, Sales and Trading, or any other related field
  

• Post graduate education or professional certifications in related field are an added advantage.
  

Preferred Experience

• 2 years relevant and adequate experience gained in similar role and environment.
  

1. Provide sales and service to Business Banking customers (50%)

• Contact customers to open of Enterprise banking accounts, following the Bank’s recruitment policies and procedures.
  

• Participate in specific product campaigns by ensuring that the
  

2. Provision of Customer Service (20%)

• Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Branch Manager.
  

• Build relationships with internal service providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
  

3. Branch Support (10%)

• Support to provide business advise to Personal Banking customers in the absence of the Personal Banker.
  

• Together with the Branch Manager/BOM, open and close Cashier tills at the beginning and end of each day.