Relationship Manager
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Job summary
This role is responsible for leading and shaping the company’s customer relations strategy to ensure exceptional client experience, high levels of customer satisfaction, loyalty and retention.. This position requires a strategic, customer-centric leader who can effectively manage a customer relation team, implement best practices, and drive continuous improvement initiatives.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
3 years
Job descriptions & requirements
Department: Human Resources
Reports To: Country Director
Role Description
This role is responsible for leading and shaping the company’s customer relations strategy to ensure exceptional client experience, high levels of customer satisfaction, loyalty and retention.. This position requires a strategic, customer-centric leader who can effectively manage a customer relation team, implement best practices, and drive continuous improvement initiatives.
Key Responsibilities
- Manage and maintain relationships with key group clients
- Improve customer retention and engagement
- Monitor sales performance and pipeline activity in coordination with the Sales Team
- Track overdue accounts and work closely with Finance to ensure timely collection
- Identify at-risk accounts and implement corrective action plans
- Provide monthly reporting on customer performance and receivables status
Required Qualifications and Skills
Qualification and Experience
- Bachelor’s Degree in Business Administration, Marketing, Finance, or related field.
Experience:
- 3-5 years of experience in customer relations management, with at least 2 years in a senior leadership role.
- Proven track record in managing teams and delivering customer-focused solutions.
- Experience in developing and implementing customer loyalty and engagement strategies.
Skills & Competencies:
- Strong leadership, coaching, and team-building skills.
- Exceptional communication and interpersonal abilities.
- Analytical mindset with the ability to interpret customer data and drive actionable insights.
- Proficiency in CRM systems, customer feedback tools, and analytics software.
- Excellent problem-solving skills with a focus on customer satisfaction.
- Negotiating skills
Supervisory Responsibility:
Critical Relationships: (key internal staff to work with to deliver role): All sections in the companies of allocation.
Disclaimer Clause:
This job description is not an exhaustive list of skills, effort, duties and responsibilities associated with the position.
How to Apply:
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