FIELD TEAM LEADER- KAMPALA

The position reports to the Chief Marketing & Sales Officer and requires regular movement across Kampala to monitor, support, and improve field operations.

Key Duties and Responsibilities

·       The Field Team Leader will be responsible for ensuring that the field team consistently achieves its targets. Key duties include:

·       Planning daily schedules and ensuring effective location coverage for all agents.

·       Monitoring agent attendance, locations, activities, and performance against KPIs.

·       Conducting regular field visits to assess performance, maintain quality, provide coaching, and resolve challenges.

·       Identifying underperforming agents early and addressing performance gaps through coaching, retraining, or replacement where necessary.

·       Motivating and supporting agents to maintain strong morale, productivity, and retention.

·       Taking full ownership of team results and providing regular daily and weekly performance reports to the Chief Marketing & Sales Officer.

·       Identifying opportunities to improve locations, sales approaches, incentives, scheduling, and customer messaging.

·       Handling field-level challenges, including conflicts, safety concerns, logistics, and agent escalations.

·       Supporting recruitment, onboarding, and training of new agents in collaboration with HR and Marketing.

Minimum Requirements  

•       Confident and comfortable speaking to strangers.

•       Energetic, outgoing, and target-driven.

•       Comfortable working outdoors and walking for most of the day.

•       Confident using an Android smartphone.

•       Fluent in English and Luganda.

•       Reliable, punctual, and resilient.

•       Living in or around Kampala.

Zenka is looking for someone with proven experience supervising or managing a field sales, distribution, or onboarding team, preferably within fintech, FMCG, telecommunications, or another direct-sales environment in Uganda.

The ideal candidate should be highly organized, comfortable working with data and KPIs, decisive, proactive, and able to manage multiple people and locations effectively. Strong communication skills are essential, as the role requires someone who can openly share ideas, raise concerns, challenge ineffective processes, and take initiative without waiting for instructions.

The candidate must be comfortable working in the field rather than operating solely from a desk and should be fluent in both English and Luganda. A valid driving license and the ability to move efficiently around Kampala are considered an advantage.

What We Offer

Base pay + performance commission/bonus             

Daily transport/airtime allowance
Paid training                                                                        

NSSF contribution
Coaching and support                                                              

Career growth opportunities

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section

All the best!