Client Experience Manager(Part-time)
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Job summary
The CEM is responsible for ensuring that clients receive a consistently high standard of service and support throughout their relationship with the organisation through managing client and staff rotas. The role involves building strong client relationships, understanding and responding to client needs, resolving concerns effectively.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Part Time - 8 to 5
Applicant Location:
Uganda
Job descriptions & requirements
Key Responsibilities
Client Relationship Management
- Develop and maintain positive, professional relationships with clients, their families, representatives, and other stakeholders.
- Act as a key point of contact for client enquiries, concerns, feedback, and general communication.
- Ensure clients feel listened to, respected, valued, and involved in decisions relating to their care and support.
- Regularly communicate with clients and families to understand their experience and identify any concerns or changing needs.
- Manage client expectations professionally and ensure appropriate follow-up on agreed actions.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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