Food & Beverage (F&B) Supervisor

Department: Food & Beverage 

Reports To: Hotel Operations Manager 

Location: Mityana. 

Job Purpose. 

To supervise the daily operations of the Food and Beverage Department, ensuring excellent  customer service, high food safety standards, efficient staff performance, and achievement of  departmental sales and profitability targets. 

Key Responsibilities. 

1. Operations Management. 

∙ Supervise daily restaurant, bar, room service, and banquet operations.  ∙ Ensure all outlets are clean, organized, and ready before opening.  

∙ Coordinate with the kitchen to ensure timely preparation and delivery of food.  2. Staff Supervision. 

∙ Supervise waiters, bartenders, cashiers, and stewards during shifts.  ∙ Conduct daily staff briefings before service.  

∙ Train new employees on hotel service standards and SOPs.  

3. Customer Service 

∙ Welcome and interact with guests to ensure satisfaction.  

∙ Resolve guest complaints promptly and professionally.  

∙ Monitor customer feedback and recommend service improvements.  4. Inventory & Stock Control 

∙ Monitor food and beverage stock levels.  

∙ Ensure proper storage and handling of all food and beverage items.  ∙ Verify daily stock requisitions and issue requests.  

∙ Report shortages, damages, or expired products.  

∙ Participate in stock-taking and inventory reconciliation.  

5. Hygiene, Health & Safety

∙ Ensure compliance with food safety and hygiene regulations.  

∙ Monitor cleanliness of dining areas, bars, kitchens, and equipment.  

∙ Enforce occupational health and safety procedures.  

6. Sales & Revenue 

∙ Monitor daily sales performance.  

∙ Encourage upselling and suggestive selling techniques.  

∙ Support promotional activities and special events.  

∙ Monitor wastage and implement cost-control measures.  

7. Reporting & Administration 

∙ Prepare daily shift reports. 

∙ Submit incident and customer complaint reports.  

∙ Report maintenance issues affecting operations.  

∙ Assist in budgeting and departmental planning.  

8. Coordination 

∙ Work closely with the Kitchen, Housekeeping, Front Office, Maintenance, Finance, and  Procurement departments to ensure smooth operations.  

Qualifications 

Education 

∙ Diploma or Bachelor's Degree in Hotel Management, Hospitality Management, Tourism,  Business Administration, or a related field.  

Experience 

∙ Minimum of 3 years of experience in Food & Beverage operations.  

∙ At least 1 year in a supervisory role is an added advantage.  

Required Skills & Competencies 

∙ Leadership and team management  

∙ Excellent communication and interpersonal skills  

∙ Customer service orientation 

∙ Conflict resolution and problem-solving  

∙ Time management and organization  

∙ Knowledge of food safety and hygiene standards  ∙ Inventory and stock management  

∙ Report writing  

∙ Computer literacy (MS Office and POS systems)  ∙ Ability to work under pressure and flexible shifts  

Working Conditions 

∙ Ability to work weekends and public holidays. ∙ Standing and walking for extended periods.  ∙ Occasionally lifting or moving supplies and equipment. ∙ Working in a fast-paced hospitality environment.

How to Apply:

All applications will be received and Reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section