Desktop Support Engineer

Role - Desktop & Network Support Engineer

Experience - 1 to 3 Years

Key Responsibilities

• Provide L1 technical support for desktop, laptop, printer and network-related issues.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams and common applications.
• Install, configure and maintain desktops, laptops, peripherals and software.
• Perform basic Active Directory tasks such as user accounts, password resets and access support.
• Troubleshoot basic LAN/WAN, Wi-Fi, TCP/IP, DNS and DHCP issues.
• Support network connectivity, cabling and basic switch/router-related issues.
• Log, track and resolve incidents and service requests through ITSM/ticketing tools.
• Escalate complex desktop and network issues to L2/L3 teams.
• Assist with user onboarding, device setup and IT asset management.
• Maintain technical documentation, troubleshooting records and asset information.
• Provide onsite/remote support and ensure timely resolution of user issues.
• Follow ITIL processes, security policies and standard operating procedures.

Required Skills

• 1–3 years of experience in Desktop Support / IT Support / Network Support.
• Windows 10/11 troubleshooting.
• Desktop/laptop hardware and software troubleshooting.
• Microsoft 365 / Office 365.
• Active Directory.
• Basic networking: TCP/IP, DNS, DHCP, LAN, WAN and Wi-Fi.
• Basic knowledge of switches, routers and network troubleshooting.
• ITSM tools such as ServiceNow or similar.
• Good communication and customer-handling skills.

Preferred

• CompTIA A+/Network+ or CCNA certification.
• ITIL Foundation knowledge.
• Experience in an enterprise IT support environment.

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