TELLER

Department:Foreign Exchange Operations Duty Station:Mbarara, Uganda Reports To:Branch Supervisor / Management
Job Purpose:To deliver accurate, secure and efficient foreign-exchange counter services, ensuring excellent customer service, compliance with applicable procedures and regulations, and proper accountability for all cash and transactions.Key Duties and Responsibilities

• Buy and sell foreign currencies at approved rates and accurately calculate exchange amounts, commissions and change.
• Receive, count, verify and pay out cash; check notes for authenticity and follow counterfeit-note escalation procedures.
• Balance the till at the beginning and end of each shift, reconcile transactions and promptly report any shortages, overages or discrepancies.
• Issue receipts and maintain accurate transaction records in the bureau’s system, registers and supporting documentation.
• Verify customer identification and complete required customer due diligence, transaction forms and recordkeeping in line with bureau policy and applicable AML/CFT requirements.
• Observe transaction limits, approval levels, cash-handling controls and escalation procedures; do not process suspicious or unauthorised transactions.
• Safeguard cash, keys, transaction documents and customer information; follow cash-in-transit and end-of-day security procedures.
• Provide courteous, prompt service, explain exchange rates and requirements clearly, and handle customer queries professionally.
• Monitor currency stock and denominations, communicate shortages or unusual demand, and support daily operational reporting.
• Keep the counter clean, organised and secure, and perform other related duties assigned by management.

Qualifications and Experience

• Diploma or bachelor’s degree in Accounting, Finance, Business Administration, Economics or a related field; relevant equivalent experience may be considered.
• Experience in cash handling, teller operations, banking, forex, cashiering or a customer-facing financial service role is an advantage.
• Sound numerical and reconciliation skills, with strong attention to detail.
• Basic computer skills and ability to use transaction systems and spreadsheets.
• Knowledge of foreign currencies, counterfeit detection and customer due diligence is an advantage.

Core Competencies

• Integrity, trustworthiness and strict confidentiality.
• Accuracy, accountability and adherence to controls.
• Customer care, communication and problem-solving.
• Ability to work under pressure and manage cash responsibly.

Performance Measures

• Accurate transactions and balanced daily cash.
• Complete and compliant transaction documentation.
• Timely escalation of discrepancies and suspicious transactions.Positive customer feedback and adherence to service standards.
  

How to Apply:All applications will be received and Reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section