HOTEL MARKETER
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Job summary
To grow hotel revenue and market presence by promoting rooms, restaurant and bar services, events, meetings and other hotel offerings; building customer relationships; and generating measurable bookings and business leads.
Min Qualification:
Bachelors
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Uganda
Job descriptions & requirements
JOB DESCRIPTION
Department Sales & Marketing
Duty Station Ishaka, Uganda
Reports To Operations Manager / Designated Management
Job Purpose
To grow hotel revenue and market presence by promoting rooms, restaurant and bar services, events, meetings and other hotel offerings; building customer relationships; and generating measurable bookings and business leads.
Key Duties and Responsibilities
Develop and implement practical marketing and sales activities aligned with the hotel’s occupancy, revenue and
customer-acquisition goals.
Promote room bookings, restaurant and bar offers, meetings, conferences, parties, weddings and other events
through direct sales and appropriate marketing channels.
Manage and regularly update the hotel’s social media pages and online promotional content, ensuring information,
contact details, offers and images are accurate and professional.
Create or coordinate promotional materials, campaigns, offers and packages in line with the hotel’s brand and
approved budgets.
Identify and build relationships with corporate clients, tour operators, travel agents, event organisers, local
businesses, institutions and other potential referral partners.
Conduct sales calls, visits and follow-ups; prepare quotations and proposals and convert enquiries into bookings.
Respond promptly to enquiries across phone, email, social media and other channels, coordinating with relevant
hotel teams to ensure accurate information and follow-through.
Support promotions, activations, familiarisation visits, customer appreciation activities and on-site events.
Collect customer feedback, monitor competitor activity and identify opportunities to improve the hotel’s offers and
market positioning.
Maintain a database of prospects, clients, enquiries, bookings and campaign outcomes; submit regular sales and
marketing reports.
Work with operations and finance teams to track campaign costs, bookings generated and revenue where data is
available.
Perform other related duties assigned by management.
Qualifications and Experience
Diploma or bachelor’s degree in Marketing, Business Administration, Hospitality, Public Relations or a related field.
Experience in sales, digital marketing, hospitality marketing or customer acquisition is an advantage.
Practical ability to create engaging social media content and use common digital marketing platforms.
Strong written and verbal communication, presentation and negotiation skills.
Ability to use Microsoft Office and maintain accurate sales records; basic design or content-creation skills are an
advantage.
Core Competencies
Commercial awareness and a results-oriented mindset.
Creativity, initiative and attention to detail.
Relationship management, persuasion and customer care.
Organisation, follow-up and time management.
Professional conduct and ability to work independently and with a team.
Key Performance Indicators (KPIs)
Qualified sales leads and conversion of inquiries into bookings.
Growth in corporate accounts, referral partners, and repeat customers.
Room, restaurant, bar, and event business generated through marketing activities.
Timeliness and quality of digital content, campaigns, and reports.
Customer engagement, responsiveness, and feedback.
How to Apply:
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