Customer Care Executive (Intern)

The Customer Care Intern will report directly to the Customer Support Team Lead. 

Scope Relationships: 

The Customer Care Intern will collaborate with members of the customer support team and interact with customers to address their inquiries and concerns. 

Main Duties and Responsibilities: 

• Assist in managing and maintaining customer support channels, including chat, email, and phone. 

• Provide timely and courteous responses to customer inquiries and resolve issues to their satisfaction. 

• Learn and adhere to company values and standards in customer interactions. 

• Participate in coaching and training sessions to enhance customer service skills. 

• Gain an understanding of various customer support team roles and contribute to team success. 

• Assist in monitoring and analyzing customer feedback and performance metrics. 

• Collaborate with team members to ensure efficient and effective customer support operations. 

Key Performance Indicators: 

• Timely and effective response to customer inquiries. 

• Positive feedback and satisfaction ratings from customers. 

• Adherence to company values and standards in customer interactions. 

• Active participation in training and development activities. 

• Contribution to team success and achievement of performance targets. 

Minimum Qualifications: 

• Bachelor's degree or Diploma in business administration, communications, or a related field. 

• Strong communication and interpersonal skills, both written and verbal. 

• Good computer skills and the ability to learn and use customer service software. 

• Eagerness to learn and contribute to a dynamic customer support team. 

Preferred Additional Qualifications: 

• Prior experience in a customer service or support role. 

• Familiarity with customer service software and CRM systems. 

• Availability to work occasional evenings or weekends as required. 

• Area of residence within 10km from Chap Chap Head Office in Kira 

Special Personal Characteristics: 

• Enthusiastic and customer-focused. 

• Strong attention to detail and a commitment to quality. 

• Excellent teamwork and collaboration skills. 

• Adaptability and a positive attitude in high-pressure situations. 

Benefits: 

• Experience working in a diverse, high-performing environment: 

• Breakfast and Lunch 

• Monthly data & airtime 

• Weekly commission as per performance 

  
  

  How to Apply:

  All applications will be received and Reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section