Immediate Start
New
4 days ago
Call Centre Support - Interns
Zenka Finance
Customer Service & Support
Banking, Finance & Insurance
USh
500,000 - 1,000,000
Easy Apply
Job Summary
We are seeking energetic Call Centre Support Interns to handle customer calls, resolve inquiries, and provide excellent service. No experience needed—just fluency in English and Luganda, a positive attitude, and a willingness to learn.
- Minimum Qualification : Bachelors
- Experience Level : Internship & Graduate
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
- Answer inquiries and provide information about products and services
- Resolve customer issues promptly or escalate when necessary
- Research and troubleshoot customer problems
- De-escalate situations with upset customers while maintaining professionalism
- Process orders, take payments, and update customer information accurately
- Use active listening skills to understand customer needs and offer solutions
- Follow call centre scripts, procedures, and company policies
- Maintain accurate call logs, reports, and records
- Use call centre software and other tools effectively
- Work in a fast-paced environment while remaining calm and courteous
- Support the team in achieving excellent customer service targets
- Upsell products or services where appropriate
How to Apply:
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