Customer Service & Support Jobs in Kampala

The Relationship Officer is responsible for developing, managing, and growing long-term business relationships across three core institutional segments: Government, Corporate organisations, and Non-Government Organizations (NGOs) & UN Agencies. The role drives strategic revenue growth by identifying high-value opportunities, managing tender and ...

The Client Relations Officer supports the Manager in maintaining positive relationships with clients. The role handles daily client communications, provides administrative support for accounts, and acts as a liaison to ensure client requests are communicated and executed effectively.

The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s SLA.

Change Management Specialist with a Bachelor’s degree in Social Sciences or related field, certified in PROSCI/ACMP, and 10+ years’ experience leading public sector reforms, enterprise-wide change initiatives, and culture management. Skilled in stakeholder alignment, communication planning, and system adoption strategies.

We are seeking energetic Call Centre Support Interns to handle customer calls, resolve inquiries, and provide excellent service. No experience needed—just fluency in English and Luganda, a positive attitude, and a willingness to learn.

Manages front desk operations and customer reception.

Sorts and packs goods for storage or shipment.

Responsible for processing customer transactions accurately while delivering excellent customer service.

We are looking for a friendly, professional, and customer-focused Waiter to join our team. The ideal candidate will have at least one year of experience in a busy restaurant or hospitality environment and be committed to providing excellent service to our guests.

The Accounts receivable/Tele-sales carries out sales from the office through written orders received by email or phone calls. She/he then issues an invoice, and thereafter follows up on payment collection, using a prepared debtors list.

Customer Support Officer will act as a link between customers/agents and WASSHA, through direct communication and WASSHA’s Marketing Representatives (MRs). They will contribute to the sales of customers/agents in charge by understanding sales history, interacting with customers to increase sales, and timely addressing issues

Customer Support Office will act as a link between the customers/agents and WASSHA through direct communication and through WASSHA’s Marketing Representatives (MRs). They will contribute to the sales of customers/agents in charge by understanding sales history, interacting with customers in order to increase sales, as well as timely address ...

Fostering long-term customer relationships, managing accurate customer records, and addressing inquiries promptly. Supporting sales and marketing includes lead management, targeted campaign coordination, and performance reporting. Enhancing customer retention involves gathering feedback, resolving issues, and monitoring satisfaction. Maintaining th