Customer Service & Support Jobs in Kampala
Kampala currently offers a focused selection of opportunities within the customer service and support sector, with 10 current job vacancies. These roles include positions such as Customer Experience Team Lead, FIELD RECORVERY OFFICER - KAMPALA, and Customer Success Engineer, providing a range of potential career paths in this field.
Salary & Benefits
Among roles that advertise a salary, typical pay ranges from UGX 500,000 to UGX 300,000 per month, offering a reasonable expectation of earnings for candidates. Senior roles in this domain can earn upwards of UGX USH 500,000. Employers often include other benefits, such as health insurance and professional development opportunities, to attract skilled candidates.
Skills & Experience
A diploma is the most common requirement, with a bachelors also accepted for many positions. Key tools like Microsoft Office are frequently utilised in this field. Essential soft skills include communication, problem-solving, and teamwork. Most roles ask for no experience/less than 1 year of experience, with some requiring 3 years. Positions are predominantly available at entry level, with opportunities for advancement to mid level.
Key Responsibilities & Tasks
Junior roles typically involve tasks such as data entry. These positions require a focus on basic support duties that facilitate customer satisfaction and ensure smooth operation within the organisation. As roles become more senior, responsibilities expand to include managing customer interactions at a more complex level, developing strategies to improve service delivery, and overseeing junior staff to maintain high service standards.
Industries & Companies
The top industries actively recruiting include banking, finance & insurance, manufacturing & warehousing, and advertising, media & communications. This diversification suggests that customer service and support skills are in demand across various sectors, offering candidates the flexibility to choose from a range of professional environments.
Customer Service & Support
5 days ago
The Customer Experience Executive will ensure that all assigned channel engagements reinforce Betika’s competitive position and intention to be the leading Pan African online sports betting and gaming brand. The role holder will achieve this responsibility by handling all customer queries coming to Betika through our Inbound and outbound channe ...
Customer Service & Support
2 weeks ago
The Customer Experience Team Lead oversees customer service operations across voice channels, ensuring seamless, high-quality interactions. Their key responsibilities include optimizing team performance, maintaining service consistency, and enhancing customer satisfaction and loyalty.
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Customer Service & Support
1 week ago
A Partner Support Agent in Momani Phone-Financing company is to provide timely and professional support to Key Account Managers (KAMs) and retail partners through multiple communication channels, ensuring effective issue resolution, operational efficiency, and a positive partner experience while supporting business growth and service delivery.
STREAMLINE HEALTH TECH LTD
Customer Service & Support
2 weeks ago
As a Customer Success Engineer (CSE), you will bridge the gap between technical implementation and customer success. You will work closely with clients during onboarding, integration, and ongoing usage to ensure smooth deployment, high adoption, and long-term satisfaction.
3 weeks ago
Founded in 2019, Starfly Steel (Uganda) Co., Ltd., based in Mukono, is a large-scale steel manufacturing and trade enterprise. We provide all sorts of international standard steel processing and distribution services as demanded by clients. The company has a wide array of industrial products on offer, including hot rolled coil, hot rolled steel ...
3 weeks ago
Lawns Restaurant is looking for a bartender who can mix great drinks, read the room, and make guests feel like they’re part of the family. If you’ve got flair behind the bar + solid service instincts, this is it.
Customer Service & Support
3 weeks ago
The Customer Service Clerk is the primary point of contact between the workshop and its clients. This role is responsible for professionally receiving customers, registering vehicles for service or repair, coordinating spare parts and tyre inquiries, managing workshop appointments, and ensuring every customer experiences a smooth, transparent, ...
Ison BPO Xperience
Customer Service & Support
1 month ago
The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s SLA. The primary focus of a Customer Care Executive is to assist, retain, acquire, and/or recover customers.
1 month ago
The job purpose of a Tele sales Intern in a microfinance company is to proactively drive loan portfolio growth and expand the client base by conducting outbound calls to potential and existing clients, promoting financial products (such as micro-loans, asset financing, or savings), and guiding them through the application process.
Customer Service & Support
1 month ago
A Field officer is responsible for managing overdue accounts, negotiating payment plans with clients, ensuring timely collection of outstanding debts, maintaining accurate records and reporting on collection performance.
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