Skills Assessment
4 weeks ago
Client Relations Officer
DVI
Customer Service & Support
Entertainment, Events & Sport
Confidential
Easy Apply
Job Summary
The Client Relations Officer supports the Manager in maintaining positive relationships with clients. The role handles daily client communications, provides administrative support for accounts, and acts as a liaison to ensure client requests are communicated and executed effectively.
- Minimum Qualification : Bachelors
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Department: Business Development & Client Relations
Reports To: Client Relations Manager
Job Location: Kampala, Uganda
Job Summary:
The Client Relations Officer supports the Manager in maintaining positive relationships with clients. The role handles daily client communications, provides administrative support for accounts, and acts as a liaison to ensure client requests are communicated and executed effectively.
Duties and Responsibilities:
- Handle routine client inquiries via phone, email and in person.
- Schedule and coordinate client meetings and prepare necessary documentation.
- Update and maintain client records in the CRM database.
- Assist in the preparation of proposals, presentations, and reports.
- Coordinate with internal departments to track the progress of client projects.
- Conduct follow-up calls and emails to ensure client satisfaction after events.
- Gather market intelligence and client feedback for management.
Span of Control:
- Direct Reports: None.
- Indirect Reports: None.
- Financial Authority: None.
- Decision Making Authority: Authority to make routine administrative decisions to support client accounts. Refers all non-routine matters to the Manager.
Working Conditions: Office-based. Requires professional communication and computer skills.
Qualifications:
- Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
- Experience: 2-3 years of experience in an administrative or customer support role.
- Skills & Competencies: Excellent communication and customer service skills.Strong organizational skills and proficiency in MS Office. Ability to speak multiple local languages (e.g., Luganda) is an advantage.
Key Performance Indicators (KPIs):
- Timeliness of response to client inquiries
- Accuracy of CRM data entry
- Client feedback on support received
- Number of admin tasks completed accurately
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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