Customer Care Assistants x2 at St. Francis Hospital Nsambya

Job Description Job Requirements:• A minimum of Honors Degree in Mass communication (public Relations options), Journalism and other related courses from a recognized university• A minimum of one (1) years of working experience in a Hospital setting in a reputable Health facility.Core Competencies:He/she should have the following Core competencies:• Good working knowledge of Hospital operations• Communication• Customer care• Records Management• ICT skillsKey Responsibilities for the role:1. Manage the front desk office / reception area of the Hospital as per the Hospital guidelines2. Work with the Clinical team to direct and guide patients to various service points.3. Coordinate incoming and outgoing phone calls and maintain records of calls made and received in line with the Hospital Guidelines.4. Receive, register and direct Patients and visitors to relevant offices in line with Departmental Guidelines.5. Attend to inquiries and provide general information on the department’s activities and services.6. Provide information about the Hospital services in line with the existing Hospital’s policies and procedures7. Ensuring proper coordination between the internal and external customers and the Departments8. Carry out any other lawful duties that may be assigned by the Supervisor and Management from time to time.