1 month ago
Job Summary
The Credit and Collections Officer is responsible for evaluating, approving, and monitoring loans to clients, as well as ensuring timely collections of repayments. The role involves extensive fieldwork to engage with clients, assess their financial needs, and provide financial education to support sustainable business practices.
- Minimum Qualification : Certificate
- Experience Level : No Experience
- Experience Length : No Experience/Less than 1 year
Job Description/Requirements
The Credit and Collections Officer is responsible for evaluating, approving, and monitoring loans to clients, as well as ensuring timely collections of repayments. The role involves extensive fieldwork to engage with clients, assess their financial needs, and provide financial education to support sustainable business practices.
Key Responsibilities:
A) Loan Processing and Approval:
- Conduct thorough assessments of loan applications, including on-site visits to clients' businesses and homes.
- Evaluate clients’ creditworthiness by analyzing their financial statements, cash flow, and business viability.
- Recommend loan applications based on credit policies and risk assessment criteria.
- Ensure all necessary documentation is accurately completed and filed.
B) Client Engagement and Support:
- Build and maintain strong relationships with clients through regular visits and communication.
- Provide financial education and business advice to clients to help them manage their finances effectively.
- Address client queries and concerns promptly and professionally.
C) Collections and Recovery:
- Monitor loan repayments and follow up on delinquent accounts to ensure timely collections.
- Develop and implement strategies to recover overdue loans, including negotiating repayment plans with clients.
- Maintain detailed records of collection efforts and outcomes.
Field Operations:
- Conduct regular field visits to assess clients’ business performance and compliance with loan agreements.
- Identify and report potential risks and challenges faced by clients in meeting their repayment obligations.
- Gather market intelligence and report on industry trends that may impact clients’ businesses.
Compliance and Reporting:
- Ensure all lending and collection activities comply with the organization's policies, procedures, and regulatory requirements.
- Prepare and submit accurate and timely reports on loan disbursements, collections, and portfolio performance.
- Participate in audits and provide required documentation and information.
Team Collaboration:
- Collaborate with branch and credit teams to achieve overall business targets and objectives.
- Participate in regular team meetings and training sessions to enhance skills and knowledge.
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