Client Service Executive

Job Purpose:

As our Client Service Executive, your primary objective will be to support the seamless delivery of experiential marketing campaigns by acting as the bridge between the agency and its clients. You will help bring our activations to life by ensuring clear communication, timely execution, and excellent service delivery at every stage of the campaign lifecycle.

You will be instrumental in ensuring that client needs are met with precision, that internal teams are aligned, and that all projects are delivered on time, on budget, and on brief.

Key Responsibilities:

Client Relationship Management

• Act as the day-to-day point of contact for clients on assigned accounts.
• Build and maintain strong client relationships by ensuring their needs and expectations are consistently met.
• Coordinate status meetings, gather feedback, and communicate updates clearly and effectively.

Campaign Coordination and Execution

• Support the Head of Client Service in developing and implementing experiential marketing campaigns.
• Ensure project deliverables are executed on time and within budget.
• Liaise with production, creative, digital, and logistics teams to ensure smooth workflow.
• Maintain detailed timelines, status documents, and action plans.
• Proactively contribute fresh ideas and innovative execution approaches to campaigns; stay ahead of industry trends to ensure our experiential activations remain cutting-edge and competitive.

Budget and Resource Management

• Track budgets and ensure all costs are monitored and reported accurately.
• Assist in managing third-party suppliers and vendors to ensure timely service delivery.

Reporting and Documentation

• Prepare post-campaign reports, case studies, and client presentations.
• Maintain clear documentation for internal and client reference, including briefs, timelines, and recaps.

Team Collaboration

• Work closely with the Head of Client Service to align project goals with overall client strategy.
• Contribute ideas during brainstorming and campaign development sessions.

Personal Attributes:

• Interest in BTL and experiential marketing
• Preferably bachelor’s degree in marketing, business, or a related field
• Ability to manage multiple tasks in a fast-paced environment
• Strong communicator with excellent interpersonal skills.
• Organized, detail-oriented, and capable of managing multiple tasks.
• Positive, proactive attitude with a passion for experiential marketing.
• Team player who thrives in a fast-paced, collaborative environment.
• Solution-oriented mindset with strong problem-solving skills.

Our Core Values

At Buzz Activate, our culture is everything. We expect our team to live by these principles:

• Do what you say you will do.
• Our customer is the top priority in all you do.
• Master the basics.
• Be trustworthy, teachable, and a team player.

Ready to shape the future of brand experiences in Uganda?

If you have the drive and agency experience to take it to the next level, we’d love to hear from you!

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section