CALL CENTER AGENTS

Key Responsibilities:

      1.             Customer Interaction:

        •      Answer inbound calls and respond to customer inquiries in a friendly and professional manner.

        •      Provide accurate information about Majibu Africa’s products and financing options.

        •      Assist customers with the application process and other service-related questions.

      2.             Issue Resolution:

        •      Handle customer complaints and issues promptly, ensuring customer satisfaction.

        •      Escalate complex issues to the appropriate department or supervisor when necessary.

        •      Follow up on unresolved customer issues to ensure a timely resolution.

      3.             Data Entry and Documentation:

        •      Accurately enter customer information and call details into the company’s CRM system.

        •      Maintain detailed records of customer interactions and transactions.

        •      Prepare and update customer service reports as required.

      4.             Sales Support:

        •      Identify potential sales opportunities during customer interactions.

        •      Transfer potential leads to the sales team for follow-up.

        •      Assist in upselling and cross-selling Majibu Africa’s products and services.

      5.             Team Collaboration:

        •      Work closely with other call center agents and departments to ensure a cohesive customer service experience.

        •      Participate in training sessions and team meetings to improve service skills and product knowledge.

        •      Share customer feedback and insights with the team to help improve services.

      6.             Compliance and Standards:

        •      Adhere to all company policies, procedures, and regulatory requirements.

        •      Ensure high standards of data security and customer privacy.

        •      Maintain a professional demeanor and uphold Majibu Africa’s reputation.

Qualifications:

   •    Skills:

        •      Excellent verbal and written communication skills.

        •      Strong problem-solving and multitasking abilities.

        •      Proficiency in using CRM software and other call center tools.

        •      Ability to remain calm under pressure and handle high-stress situations.

Preferred Attributes:

   •    Knowledge of the finance or automotive industry.

   •    Familiarity with Majibu Africa’s products and services.

   •    Ability to speak multiple languages.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section