Call Center Agent
Zenka Finance
Customer Service & Support
Job Summary
As a Call Center Agent at Zenka Finance, you will be the first point of contact for our customers. Your role will involve handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing information about our products and services.
- Minimum Qualification : Highschool
- Experience Level : Entry level
- Experience Length : No Experience/Less than 1 year
- Working Hours : Full Time
Job Description/Requirements
About Us: Zenka Finance is a leading financial services provider committed to delivering exceptional customer experiences. We offer innovative financial solutions to our clients and are looking for dedicated individuals to join our dynamic team.
Key Responsibilities:
- Answering inbound calls and handlingcustomer inquiries
- Responding to customer concerns and resolving issues
- Providing information about products and services
- Taking orders and processing payments
- Using active listening skills to understand customer needs
- Following call center scripts and procedures
- Researching and troubleshooting customer problems
- De-escalating situations with upset customers
- Entering customer data into a computer system
- Maintaining accurate call logs and reports
- Upselling products or services
- Working in a fast-paced environment
- Using call center software
- Maintaining a professional and courteous demeanor
Qualifications:
- High school diploma or equivalent
- Previous call center or customer service experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Proficiency in using call center software and computer systems
- Ability to handle stressful situations calmly and effectively
Benefits:
- Competitive salary
- Paid time off
- Professional development opportunities
- Friendly and supportive work environment
How to Apply: Interested candidates are invited to submit their resume and cover letter with the subject line "Call Center Agent Application - Zenka Finance."
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