Trade Analyst / Customer Care Executive

Job Description

• The incumbent shall be responsible for provision of assistance to the trade / customer in regard to the file process, inspection, certificate issuance and all other related documents.
  
• To ensure timely resolution of concerns received through phone, email, mail and personal visits.
  
• To promote and market other C&P activities to clients.
  

Qualifications

• Bachelor’s Degree in a business-related discipline.
  
• Minimum of 5 years’ experience in the sales field, with a successful track record
  
• Fluent in English.
  
• Basic knowledge of foreign trade commerce(documentation, process).
  

• Directly responsible for a specified set of importer accounts. Reviewing and executing tasks as the result of WIP reports SR-DSR, DSR_FDR etc.
  
• Coordination of operations of shipments under the PAU PVoC program.
  
• Customer visits for onboardings, training on portal customer exporter portal.
  
• Receives and addresses phone calls, emails, mails other documents and personal visits to clients.
  
• Monitor and follow up of COC activities for efficient delivery of service.
  
• Sends communication to affiliate offices in regards to information request, corrections/amendments, discrepancies and their proper recording in the operating system.
  
• Provide the trade with information about any modifications in customs regulations and TFS services.
  
• To provide efficient and effective customer service.
  
• Reports to the Operation manager any important and critical issues and provides suggested actions.
  
• Performs duties or other responsibilities which may be assigned by the Management which is outside the specified job scope.
  
• At all times, comply with SGS Operational Integrity rules, Code of Integrity and Professional Conduct.
  
• Actively attends and participates actively in team and company meetings/assemblies.
  
• Informs the Management of any violation of the code of ethics and commitment to integrity that occurs in the company’s premises.
  
• Adopt a safe behavior by exercising due regard for the health and safety of SGS employees in line with SGS policies and procedures.
  
• Adhere to all quality and safety requirements of the SGS management system.
  
• Any other duties assigned to you from time to time by Management.