Regional Manager SME

To drive the growth, profitability, and retention of the Small and Medium-Sized Enterprises (SMEs)portfolio within the region by acquiring new business and managing key relationships and offering
tailored financial solutions.

Key Result Areas:

• Lead the execution of the SME banking Strategy within the region to meet targets for asset portfolio,
Deposits, number of customers and revenue while ensuring good risk management.
• Client Relationship Management-enforce regular customer visits and financial health checks to
understand clients’ business needs and provide advisory support.
• Manage and nurture a portfolio of high SME value clients within the region ensuring high customer
satisfaction and retention.
• Plan and implement SME sale drives within the region in line with strategic strategies.
• Conduct regular sales drives within the region.
• Market analysis – Monitor competition trends and guide the bank on opportunities and possible risks.
Financial Responsibility:
• Responsible for delivering the financial targets within the region. Responsible for controlling costs
within the agreed budget.
Person Specification

Education & Training:

• A Business degree in finance, Commerce, Business Administration, Economics, Statistics, Management
or any relevant field.
• Possession of a Certified banking qualification or Master’s Degree in a relevant field would be an
added advantage.
Skills & Experience:
• Critical thinking, analytical, attention to detail and problem-solving skills.
• Good verbal and written communication skills.
• A minimum of 5 years’ experience in a Banking environment with at least 3 years in SME relationship
management and sales function.
• Business Development Skills, Customer service skills, Relationship/People Management Skills,
Negotiation Skills, Leadership skills, Marketing, Selling and Strong Credit analysis skills.
Business Behaviours:
• The ability to communicate clearly both verbally and in written form in a professional manner is
deemed essential.
• Build functioning working relationships across organisational, corporate, and cultural boundaries.
• Decisions and progress towards goals in conditions of uncertainty.
• Ability to demonstrate a positive image and role model HFB’s values and leadership behaviours.• Must be a person of impeccable integrit