Business Director & Manager

Head of Business Operations

Department: Business Operations

Reports To: Managing Director

Industry: Mobile Phone Retail / Installment Financing

1. JOB PURPOSE

The Head of Business Operations will be responsible for providing strategic direction and overseeing the company's day-to-day operations to drive business growth, profitability, and operational excellence.

The company operates an installment payment business that enables customers to acquire mobile phones through flexible payment arrangements. The successful candidate will lead a workforce of approximately 30–50 employees, primarily within sales, marketing, and customer service. The role requires a commercially driven individual with strong leadership capabilities, a solid understanding of the mobile phone retail market, and proven experience in business development, sales management, and strategic partnership development.

The successful candidate will be expected to expand the company's market presence, grow its customer base, establish strategic partnerships with mobile phone retailers and vendors, and ensure effective execution of business objectives.

2. KEY RESPONSIBILITIES

A. Business Strategy and Operations Management

• Provide overall leadership and direction for the company's business operations.
• Develop and implement operational strategies aligned with the company's growth objectives.
• Oversee daily business activities and ensure efficient coordination across departments.
• Translate organisational objectives into actionable business plans and measurable targets.
• Identify operational challenges and implement solutions to improve efficiency and performance.
• Work closely with senior management to identify business growth opportunities.
• Ensure effective utilisation of company resources to achieve operational and commercial targets.

B. Sales, Marketing and Revenue Growth

•  Lead and oversee sales and marketing activities to drive revenue growth and market expansion.
•  Develop strategies to increase customer acquisition for the company's installment payment services.
• Set sales targets and ensure teams consistently achieve agreed performance objectives.
• Identify new customer segments and market opportunities to expand business reach.
• Monitor sales performance, conversion rates, and customer acquisition trends.
• Drive marketing initiatives that increase awareness and adoption of the installment payment model.
• Develop strategies to improve customer engagement, repeat business, and retention.

C. Strategic Partnerships and Business Development

• Identify and establish partnerships with mobile phone retailers, distributors, and other relevant vendors.
• Lead negotiations with potential partners to secure commercially beneficial agreements.
• Build and maintain strong relationships with existing business partners.
• Develop partnership strategies that increase product accessibility and customer reach.
• Explore new distribution channels and business opportunities to strengthen the company's market position.
• Monitor partnership performance and ensure mutually beneficial business relationships.
• Represent the company in business development meetings and strategic engagements.

D. Leadership and People Management

• Provide leadership and supervision to approximately 30–50 employees across sales, marketing, and customer service functions.
• Establish departmental targets, performance expectations, and accountability structures.
• Coach and mentor team leaders to improve employee productivity and performance.
• Oversee employee performance reviews and identify training and development needs.
• Promote teamwork, accountability, and a performance-driven organisational culture.
• Ensure effective communication and collaboration across business units.
• Support recruitment and workforce planning to ensure the business has the right talent to achieve its objectives.

E. Customer Experience and Service Delivery

• Oversee customer service operations to ensure a high standard of service delivery.
• Develop initiatives to improve customer satisfaction and strengthen customer relationships.
• Ensure customer complaints and service concerns are addressed promptly.
• Work with sales and customer service teams to improve the overall customer journey.
• Identify opportunities to enhance customer retention and loyalty.
• Ensure that the installment payment offering remains competitive and responsive to customer needs.

F. Business Performance and Reporting

• Establish and monitor key performance indicators across business functions.
• Analyse sales performance, revenue growth, customer acquisition, and operational efficiency.
• Prepare regular management reports highlighting business performance and areas requiring improvement.
• Use business data and market insights to inform strategic decisions.
• Recommend corrective actions where business targets are not being achieved.
• Monitor progress against business objectives and ensure timely execution of agreed initiatives.

3. EDUCATION AND EXPERIENCE

• Bachelor's degree in Business Administration, Business Management, Commerce,Marketing, Finance, or a related field.
• At least 3–5 years of relevant experience in business operations, commercial management, sales leadership, or business development.
• Demonstrated experience leading and managing multidisciplinary teams.
• Proven track record of driving sales growth, customer acquisition, and business expansion.
• Experience negotiating and managing strategic partnerships.
• Previous experience in mobile phone retail, electronics distribution, fintech, consumer financing, or installment-based payment businesses is highly desirable.

4. KEY SKILLS AND COMPETENCIES

• Strategic Leadership: Ability to develop and execute business strategies that support organisational growth.
• Commercial Acumen: Strong understanding of sales, revenue generation, market expansion, and business performance.
• People Management: Ability to lead, motivate, coach, and manage sizeable teams.
• Business Development: Strong capabilities in identifying opportunities and developing

6. IDEAL CANDIDATE PROFILE

The ideal candidate will be a results-oriented business leader with a strong commercial mindset and the ability to drive growth in a competitive retail and consumer financing environment.

They should have demonstrated experience in leading sizeable teams, developing business partnerships, driving customer acquisition, and managing day-to-day business operations.

A candidate who understands the mobile phone retail ecosystem and has experience working with mobile phone retailers, distributors, fintech companies, or consumer financing businesses will be particularly well suited for this position.

The successful candidate must be proactive, commercially strategic, highly organised, and capable of taking ownership of business performance while ensuring that the company achieves its long-term growth objectives.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section