PHONE SALES TEAM LEAD

A. Team Recruitment and Expansion

• Build and continuously expand a phone sales team through personal recruitment efforts.
• Identify, attract, and recommend suitable sales agents for engagement.
• Maintain an active recruitment pipeline to ensure the team is adequately staffed.
• Ensure new team members understand the Company's products, sales process, commission structure, policies, and performance expectations.
• Develop strategies to minimize agent turnover and maintain a productive sales team.
• Maintain accurate records of all agents recruited and their performance.

B. Sales Team Management

• Set clear daily, weekly, and monthly sales expectations for all team members.
• Allocate leads and sales opportunities appropriately among team members.
• Monitor individual and team performance against agreed targets.
• Conduct regular team briefings and performance reviews.
• Identify underperforming agents and implement corrective coaching and performance improvement measures.
• Recognize and motivate high-performing agents.
• Maintain discipline, professionalism, and adherence to Company sales procedures within the team.

C. Sales Performance

• Drive the team to achieve agreed sales, revenue, conversion and collection targets.
• Personally lead by example through active involvement in phone sales where required.
• Monitor the sales funnel from lead assignment through conversion and closure.
• Analyze conversion rates, call activity, follow-ups, and other relevant sales metrics.
• Identify gaps in performance and take immediate corrective action.
• Develop and implement strategies to improve conversion and revenue generation.

PERFORMANCE EXPECTATIONS

The Phone Sales Team Lead will be assessed primarily on measurable commercial results, including:

• Team sales revenue
• Achievement of monthly sales targets
• Number of productive/active sales agents
• Team conversion rate
• Agent productivity
• Sales quality and compliance
• Growth of the sales team and revenue generated

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Diploma or Bachelor's degree in Sales, Marketing, Business Administration or a related field is an advantage.
• Proven experience in telephone sales, telesales or business development.
• Previous experience managing or building a sales team is highly desirable.
• Demonstrated ability to recruit, motivate, coach and retain salespeople.
• Strong understanding of sales targets, conversion, lead management and sales performance metrics.
• Experience using CRM systems and sales reporting tools is an advantage.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section