Partner Support Agent
Easy apply
New
Job summary
The purpose of a Partner Support Agent in a microfinance company is to provide timely and professional support to Key Account Managers (KAMs) and retail partners through multiple communication channels, ensuring effective issue resolution, operational efficiency, and a positive partner experience while supporting business growth and service deliver
Min Qualification:
Diploma
Experience Level:
Internship & Graduate
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Uganda
Job descriptions & requirements
Key Duties and Responsibilities
The successful candidate will be responsible for:
- Handle partner inquiries and support requests through calls, emails, and chats.
- Provide timely assistance to Key Account Managers (KAMs) and retail partners regarding products, processes, and operational procedures.
- Investigate, resolve, and follow up on partner issues while ensuring satisfactory resolution.
- Escalate complex cases to the relevant departments and monitor progress until closure.
- Maintain accurate records of partner interactions and activities in company systems.
- Support onboarding and education of partners on company products, services, and processes.
- Collaborate with internal teams to improve service delivery and partner satisfaction.
- Ensure compliance with company policies, procedures, and data confidentiality requirements.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
