Operations Manager
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Job summary
As the Operations Manager, you will oversee daily operations across all 4 branches. You will be the champion of our brand standards, driving team commitment, presentation and service consistency.
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Uganda
Job descriptions & requirements
About
Uganda is a premium artisanal bakery and café chain renowned for bringing the finest 100% pure, handcrafted sourdough bread, rich local coffee, and fresh pastries to Kampala since 2011.
Position opening
With fresh energy and exciting store renovations being completed, we are modernizing our customer experience across our 4 different branches. As we prepare for our next phase of expansion, we are looking for a high-energy Operations Manager to lead our retail team, maintain our strict quality standards, and help us scale our footprint.
KEY RESPONSIBILITIES
Performance Management & KPI Tracking
KPI management.
Data-driven coaching.
Action planning.
Training & Team Commitment
Weekly sessions.
Training audits.
Culture building.
Quality Control & Branch Standards
Visual consistency.
Product quality (in shops, not in bakery).
Compliance checks.
REQUIREMENTS
Experience. Minimum of 3 years in multi-unit management (hospitality, retail, or food and beverage preferred)
Education. A minimum of a diploma in Hospitality Management, Hotel Management, Catering and Hotel Operations, Food and Beverage Management, or another relevant field from a recognised institution.
Mobility. Ability to travel locally to visit 2 to 3 branches a day.
Leadership. Proven ability to motivate teams and build a culture of commitment.
Analytical mindset. Eagerness to learn, interpret, and manage store KPIs.
Communication. Strong interpersonal skills to coach supervisors and report to business owners.
Submission deadline: 10th October 2026
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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