General Manager - STUDIO256 Unisex Salon
Job summary
We are seeking a highly organized, customer-focused, and results-driven General Manager to oversee the daily operations of our salon. The General Manager will be responsible for leading the team, maintaining exceptional client service standards, driving business growth, managing schedules and inventory, and ensuring the salon operates efficiently.
Job descriptions & requirements
1. Salon Operations Management
- Oversee day-to-day salon operations to ensure smooth service delivery.
- Open and close the salon according to company procedures.
- Ensure cleanliness, hygiene, and presentation standards are maintained at all times.
- Monitor appointment flow and minimize scheduling conflicts or delays.
- Ensure compliance with health, safety, and licensing regulations.
- Handle operational issues quickly and effectively.
2. Team Leadership & Staff Management
- Supervise stylists, assistants, receptionists, and other salon staff.
- Create staff schedules and manage attendance, punctuality, and leave requests.
- Conduct team meetings and provide ongoing coaching and support.
- Assist with recruitment, onboarding, and training of new employees.
- Monitor staff performance and encourage productivity and professionalism.
- Foster a positive, collaborative, and motivating work environment.
3. Client Experience & Customer Service
- Ensure every client receives exceptional customer service.
- Handle client complaints, feedback, and service recovery professionally.
- Build strong client relationships to encourage loyalty and repeat business.
- Monitor online reviews and client satisfaction levels.
- Maintain a welcoming and professional salon atmosphere.
4. Sales & Business Development
- Drive retail sales of salon products and services.
- Monitor daily, weekly, and monthly sales performance.
- Develop strategies to increase bookings, retention, and revenue.
- Support marketing campaigns, promotions, and social media initiatives.
- Identify opportunities to grow the salon’s customer base.
6. Inventory & Supplier Management
- Monitor stock levels of products and salon supplies.
- Order inventory and maintain relationships with suppliers/vendors.
- Reduce wastage and ensure stock is stored properly.
- Conduct regular inventory counts and audits.
7. Marketing & Brand Standards
- Ensure the salon brand image and standards are consistently maintained.
- Support local marketing initiatives and events.
- Collaborate on promotions, loyalty programs, and client engagement activities.
- Help maintain an active and professional social media presence.
Preferred Qualifications
- Previous management experience in a salon, spa, retail, or hospitality environment.
- Strong leadership and communication skills.
- Excellent organizational and problem-solving abilities.
- Experience with salon booking/POS systems.
- Sales and customer service experience.
- Ability to multitask in a fast-paced environment.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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