General Manager

Position Overview

Business Centre Ltd (BCL) seeks to recruit a dynamic and results-driven General Manager to lead and grow its IT hardware and software solutions business.

The General Manager will provide both strategic direction and hands-on leadership, ensuring strong business performance, operational efficiency, and sustained revenue growth.

This role is ideal for a commercially minded leader who can drive sales, manage operations, and build strong client and supplier relationships in a competitive IT market.

The position reports directly to the Managing Director.

Role Purpose

The General Manager will be responsible for the overall performance of BCL, with a strong focus on:

• Revenue growth and profitability 

• Efficient day-to-day operations 

• Customer satisfaction and retention 

• Market expansion and business development 

The role requires a balance of leadership, commercial awareness, and operational execution.

Key Responsibilities

1. Business Growth & Revenue Generation

• Drive sales growth across IT hardware and software solutions 

• Identify and pursue new business opportunities, partnerships, and markets 

• Oversee key client relationships and major deals 

• Develop pricing strategies and ensure competitive positioning 

2. Operations Management

• Oversee daily business operations including procurement, sales, and service delivery 

• Ensure timely and efficient fulfillment of customer orders 

• Manage supplier relationships and negotiate favorable terms 

• Optimize internal processes to improve efficiency and reduce costs 

3. Financial Management

• Prepare and manage budgets, forecasts, and financial plans 

• Monitor revenue, margins, and operating costs 

• Ensure profitability and financial discipline across all operations 

4. Team Leadership

• Lead and supervise sales, technical, and administrative teams 

• Set performance targets and monitor staff productivity 

• Build a results-oriented and accountable work culture 

• Oversee recruitment, training, and staff development 

5. Customer & Market Focus

• Strengthen customer relationships and ensure high service quality 

• Monitor market trends, competitor activity, and customer needs 

• Position BCL as a reliable and competitive IT solutions provider 

6. Governance & Compliance

• Ensure adherence to company policies and regulatory requirements 

• Maintain proper business records and reporting structures 

• Manage operational risks and resolve business challenges effectively 

Qualifications & Experience

• Bachelor’s degree in IT, Business Administration, or related field 

• Minimum 7–10 years’ experience in IT business, operations, or management 

• Proven experience in sales growth, business development, or operations leadership 

• Experience in IT hardware/software supply or related industry is highly preferred 

Key Competencies

Commercial & Business Skills

• Strong sales and negotiation skills 

• Good understanding of IT products, pricing, and market dynamics 

• Ability to drive revenue and manage profitability 

Leadership & Execution

• Hands-on leadership style 

• Strong decision-making and problem-solving ability 

• Ability to manage both strategy and day-to-day operations 

Financial Awareness

• Budgeting, cost control, and financial planning skills 

Communication

• Strong interpersonal and stakeholder management skills 

• Ability to engage clients, suppliers, and internal teams effectively 

Personal Attributes

• Results-driven and proactive 

• High integrity and accountability 

• Adaptable and business-minded 

• Strong sense of ownership and initiative

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section