Debt Collection Supervisor
Job summary
The Debt Collections supervisor is responsible for leading and managing the company's entire debt recovery function. The role is accountable for developing collection strategies, improving recovery performance, reducing portfolio risk, ensuring compliance with company policies and applicable laws and leading a high-performing collections team.
Job descriptions & requirements
Job Description
1. Strategic Leadership
- Develop and implement a debt collection strategy.
- Establish collection objectives and recovery standards.
- Continuously improve collection processes to maximize recoveries and operational efficiency.
2. Operational Management
- Oversee all collection activities across field team.
- Ensure timely follow-up on overdue accounts.
- Ensure proper allocation and management of debtor portfolios.
- Review difficult and high-value accounts and determine appropriate recovery actions.
3. Performance Management
- Monitor daily, weekly and monthly performance.
- Conduct regular performance reviews with the team.
- Implement corrective action plans where performance falls below expectations.
- Prepare performance reports for executive management.
4. Team Leadership
- Train, coach and mentor collections staff.
- Build a high-performance and results-driven culture.
- Ensure Team comply with company policies, ethical standards and collection procedures.
- Manage attendance, discipline, productivity and professional conduct.
5. Reporting and Analysis
- Prepare daily, weekly and monthly recovery reports.
- Present recovery performance to senior management.
- Maintain accurate departmental records and documentation.
6. Continuous Improvement
- Recommend policy changes that strengthen recovery performance.
- Benchmark collection performance against industry best practices.
Qualifications
- Bachelor's Degree in Business Administration or a related field.
Experience
- Minimum of 3 years' progressive experience in debt collections, credit management or financial recovery.
- At least 3 years in a senior supervisory or management position.
- Demonstrated experience managing large collections teams and portfolios.
- Experience developing collection strategies and improving recovery performance.
How to Apply:
- All applications will be received and Reviewed through BrighterMonday Portal by Clicking on the 'Apply Here' section
- Relevant
experience in debt collections, credit management, or financial recovery,
with experience in the finance, fintech, or banking sector preferred
About Majibu Africa
About the Company:
Majibu Finance Co. Ltd. (www.majibuafrica.com) is a dynamic and growth-oriented financial services company based in Kampala, Uganda. The company’s mission is to promote financial inclusion and socially responsible lending by offering reliable, fast, and customer-focused solutions. Specializing in the financing of BodaBoda loans, Smartphones and Vehicles, Majibu serves both individual clients and business owners.
MajibuFinance is part of MajibuAfrica, an innovative and development-driven company committed to making a positive impact in the African market. We are passionate about leveraging technology to expand opportunities for individuals and businesses, creating sustainable solutions for communities across the continent.
Our team operates in an inclusive and collaborative environment where creative ideas and diverse perspectives are highly valued. We take pride in our professionalism and ability to adapt to each client’s needs, while building long-term relationships based on trust and quality.
MajibuAfrica offers:
Opportunities for professional growth and meaningful work;
A supportive work environment with a healthy work-life balance;
The chance to be part of a team making a real impact on Africa’s future;
An open culture, fast decision-making processes, and the freedom to implement your ideas!
If you're looking to work in a company that values innovation, integrity, and impact – Majibu Finance Co. Ltd. is the place for you!
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