Debt collection Agent
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New
Job summary
The Debt Collection Agent is responsible for contacting customers to recover outstanding debts on behalf of clients. This role requires excellent communication skills, persistence, and a strong understanding of customer service and negotiation techniques. The agent will work within a fast-paced call center environment, adhering to company policies
Min Qualification:
Diploma
Experience Level:
Internship & Graduate
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English, Luganda
Working Hours:
Internship & Graduate - 8 to 5
Applicant Location:
Kampala, Uganda
Job descriptions & requirements
- Make outbound calls to clients with overdue accounts.
- Negotiate repayment plans and follow up consistently.
- Maintain professionalism and empathy while ensuring compliance.
Keep accurate records of calls, agreements, and customer commitments.
REQUIREMENTS:
- Excellent communication and negotiation skills.
- Fluency in English and at least one local language such as Luganda, Runyankole, Luo, Lugisu, Lusoga, or Rukiga.
- Persistence and ability to work under targets.
- Fresh graduates are encouraged to apply
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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