Customer Success Engineer (CSE) – SaaS
Job summary
As a Customer Success Engineer (CSE), you will bridge technical implementation and customer success, working closely with clients during onboarding, integration, and use. You will ensure smooth deployment, product adoption, and customer satisfaction, combining technical expertise with customer-facing skills to support retention and product success.
Job descriptions & requirements
Customer Success Engineer (CSE) – SaaS
Location: Kampala, Uganda (in-person)
Company: Adminie Impact Technology Systems Uganda Limited
Website: www.adminie.com
Employment Type: Full-time
About Us
We are a fast-growing SaaS company transforming healthcare with innovative digital solutions. Our platform helps hospitals and healthcare providers streamline operations, improve patient outcomes, and leverage data effectively.
We are a fast-growing SaaS company building digital solutions that transform how organizations operate. Our platform helps for-profit and non-profit organisations to use the latest cutting-edge AI-enabled ERP solution, designed for the African context. As we scale across Africa, we are looking for a Customer Success Engineer to ensure our clients successfully adopt and maximize value from our platform.
Role Overview
As a Customer Success Engineer (CSE), you will bridge the gap between technical implementation and customer success. You will work closely with clients during onboarding, integration, and ongoing usage to ensure smooth deployment, high adoption, and long-term satisfaction. This role combines technical expertise + customer-facing skills, making it critical to retention and product success.
Key Responsibilities
● Lead technical onboarding and implementation for new customers
● Configure and customize the Adminie platform based on client needs
● Support integrations with third-party systems (e.g., QuickBooks, Microsoft Business Central, APIs)
● Troubleshoot technical issues and provide timely resolutions
● Train users and administrators on system usage
● Monitor system usage and proactively identify adoption gaps
● Collaborate with Account Managers to support renewals and expansions
● Work with product and engineering teams to escalate bugs and suggest improvements
● Maintain documentation, FAQs, and technical guides for clients
Requirements
● 2–5 years of experience in a technical, customer-facing role (e.g., Solutions Engineer, Implementation Engineer, Technical Support)
● Background in Computer Science, IT, Business computing, or related field
● Experience working with ERP platforms and cloud-based systems
● Strong understanding of APIs, integrations, and basic system architecture
● Ability to troubleshoot technical issues and communicate solutions clearly
● Strong interpersonal and client management skills
What We Offer
● Competitive salary + performance-based incentives
● Opportunity to work directly with top organisations
● Exposure to real-world business challenges and innovation
● Exposure to cutting-edge A.I
Success Metrics
● Successful onboarding and deployment timelines
● Customer product adoption and usage rates
● Reduction in technical support issues/escalations
● Customer satisfaction and retention
● Integration success and system uptime
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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