Waiter / Waitress
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New
Job summary
The Waiter/Waitress is responsible for providing excellent customer service in a restaurant, café, hotel, or event setting. The role focuses on taking orders, serving food and beverages, ensuring guest satisfaction, and maintaining a clean and welcoming dining environment.
Min Qualification:
Highschool
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Uganda
Job descriptions & requirements
Role Summary
The Waiter/Waitress is responsible for providing excellent customer service in a restaurant, café, hotel, or event setting. The role focuses on taking orders, serving food and beverages, ensuring guest satisfaction, and maintaining a clean and welcoming dining environment.
Key Responsibilities and Duties
● Greet customers warmly and guide them to their tables.
● Present menus, provide recommendations, and answer customer questions about dishes and beverages.
● Take accurate food and drink orders and relay them to the kitchen and bar staff.
● Serve food and beverages promptly and professionally.
● Ensure tables are clean, organized, and properly set before and after service.
● Handle customer complaints or special requests professionally and escalate to supervisors when necessary.
● Assist with billing, processing payments, and handling cash or card transactions.
● Maintain knowledge of menu items, specials, and promotions.
● Follow health, hygiene, and safety standards at all times.
● Collaborate with team members to provide smooth and efficient service.
Required Skills and Qualifications
● Minimum secondary education; hospitality training is an advantage.
● Previous experience in food service, restaurants, or catering preferred.
● Strong communication and interpersonal skills.
● Ability to work under pressure in a fast-paced environment.
● Attention to detail and commitment to customer satisfaction.
● Professional appearance, hygiene, and etiquette.
● Physical ability to stand, walk, and carry items for extended periods.
Core Competencies
● Customer service and guest engagement
● Food and beverage handling
● Order taking and serving accuracy
● Teamwork and communication
● Hygiene, safety, and cleanliness
● Problem-solving and adaptability
Work Environment & Requirements
● Restaurant, café, hotel, or event-based work environment.
● Flexibility to work shifts, evenings, weekends, and public holidays.
● Ability to maintain composure and professionalism in a busy environment.
● Commitment to providing excellent customer experiences consistently.
Success Indicators (Performance Outcomes)
● High levels of customer satisfaction and positive feedback.
● Accurate order taking, serving, and billing.
● Clean, organized, and well-maintained service areas.
● Efficient teamwork and coordination with kitchen and service staff.
● Consistent adherence to hygiene, safety, and service standards.
Apply through https: https://forms.gle/M7ygaJR3cQU8YGEG6
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