RECORVERY FEILD OFFICER SUPERVISOR
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New
Job summary
The Field Team Supervisor is responsible for overseeing and coordinating field collection officers to ensure effective debt recovery operations, compliance with company policies, achievement of recovery targets and maintenance of strong client relationships. The role combines field supervision, team management, performance monitoring, reporting and
Min Qualification:
Bachelors
Experience Level:
Senior level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Uganda
Job descriptions & requirements
- ·Supervise and coordinate daily activities of Field Officers to ensure timely debt recovery and achievement of collection targets.
- Monitor individual and team performance against set KPIs and provide regular feedback and coaching.
- Conduct field assessments and accompany team members during client visits where necessary.
- Ensure proper attendance, discipline, professionalism, and adherence to company policies by all team members.
- Ensure immediate response, proper task allocation,
timely escalation, incident reporting, and follow-up actions in accordance with
the Employer’s instructions and emergency procedures.
- Train, mentor, and support Field Officers on collection procedures, negotiation skills,
customer handling, and reporting standards.
- Track
collection progress, recovery rates, and delinquency trends across assigned
portfolios.
- Prepare and submit daily, weekly, and monthly required reports to the Head of Collections.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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