Tele sales Intern
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Job summary
The job purpose of a Tele sales Intern in a microfinance company is to proactively drive loan portfolio growth and expand the client base by conducting outbound calls to potential and existing clients, promoting financial products (such as micro-loans, asset financing, or savings), and guiding them through the application process.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Uganda
Job descriptions & requirements
1. Key Duties and Responsibilities
The successful candidate will be responsible for:
- Handle customer inquiries via calls, emails, chat, and social media.
- Assist with loan application processing and KYC verification.
- Resolve complaints and escalate complex issues.
- Promote Zenka’s loan products and referral programs.
- Maintain accurate customer records and ensure data confidentiality.
- Educate customers on responsible borrowing and repayment options.
- Collaborate with teams to enhance customer experience.
2. Minimum Requirements
- Diploma or bachelor’s degree in business administration, Finance, Economics, Customer Service, or a related field.
- At least one (1) year of experience in debt collection, customer service, call center operations, or a related role.
- Ability to work in a dynamic operational environment with flexibility to support extended business hours, weekends, public holidays, and rotational schedules.
- Strong negotiation, communication, and interpersonal skills.
- Proficiency in CRM tools and Microsoft Office applications.
- Ability to handle challenging conversations professionally while maintaining a customer-focused approach.
How to Apply:
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