Customer Service & Support Jobs in Uganda

The Customer Experience Executive will ensure that all assigned channel engagements reinforce Betika’s competitive position and intention to be the leading Pan African online sports betting and gaming brand. The role holder will achieve this responsibility by handling all customer queries coming to Betika through our Inbound and outbound channe ...

The Customer Experience Team Lead oversees customer service operations across voice channels, ensuring seamless, high-quality interactions. Their key responsibilities include optimizing team performance, maintaining service consistency, and enhancing customer satisfaction and loyalty.

The Student Success Coordinator (SSC) delivers tailored and steady guidance to students. This position is responsible for engaging with students through platforms such as Helpdesk and ManyChat, offering one-on-one assistance, monitoring academic progress, and ensuring timely follow-up on tuition deposits.

Keredo Stores, a supplier of electrical wiring accessories, lighting fittings, and related electrical products, is seeking a proactive and customer-focused Sales & Shop Attendant to join our Nakasero branch.

The Call Centre Agent will be responsible for making outbound calls to prospective and existing customers to promote the financial products, generate qualified leads, follow up on loan applications, strengthen customer relationships, and support business growth while delivering an exceptional customer experience.

In this role, you will play a vital part in maintaining positive customer relationships, negotiating payments for defaulted accounts, and ensuring a seamless customer experience, all while supporting the growth of our business.

A Partner Support Agent in Momani Phone-Financing company is to provide timely and professional support to Key Account Managers (KAMs) and retail partners through multiple communication channels, ensuring effective issue resolution, operational efficiency, and a positive partner experience while supporting business growth and service delivery.

The Outbound Call Center Agent – Credit Collections is responsible for contacting customers with overdue accounts to recover outstanding debts while maintaining professionalism, adhering to regulatory requirements, and preserving positive customer relationships. The role focuses on achieving collection targets, negotiating payment arrangements, and

As a Customer Success Engineer (CSE), you will bridge the gap between technical implementation and customer success. You will work closely with clients during onboarding, integration, and ongoing usage to ensure smooth deployment, high adoption, and long-term satisfaction.

Founded in 2019, Starfly Steel (Uganda) Co., Ltd., based in Mukono, is a large-scale steel manufacturing and trade enterprise. We provide all sorts of international standard steel processing and distribution services as demanded by clients. The company has a wide array of industrial products on offer, including hot rolled coil, hot rolled steel ...