Customer Service & Support Jobs in Uganda

The Customer Experience Executive will ensure that all assigned channel engagements reinforce Betika’s competitive position and intention to be the leading Pan African online sports betting and gaming brand. The role holder will achieve this responsibility by handling all customer queries coming to Betika through our Inbound and outbound channe ...

The Customer Experience Team Lead oversees customer service operations across voice channels, ensuring seamless, high-quality interactions. Their key responsibilities include optimizing team performance, maintaining service consistency, and enhancing customer satisfaction and loyalty.

A Partner Support Agent in Momani Phone-Financing company is to provide timely and professional support to Key Account Managers (KAMs) and retail partners through multiple communication channels, ensuring effective issue resolution, operational efficiency, and a positive partner experience while supporting business growth and service delivery.

The Outbound Call Center Agent – Credit Collections is responsible for contacting customers with overdue accounts to recover outstanding debts while maintaining professionalism, adhering to regulatory requirements, and preserving positive customer relationships. The role focuses on achieving collection targets, negotiating payment arrangements, and

As a Customer Success Engineer (CSE), you will bridge the gap between technical implementation and customer success. You will work closely with clients during onboarding, integration, and ongoing usage to ensure smooth deployment, high adoption, and long-term satisfaction.

Founded in 2019, Starfly Steel (Uganda) Co., Ltd., based in Mukono, is a large-scale steel manufacturing and trade enterprise. We provide all sorts of international standard steel processing and distribution services as demanded by clients. The company has a wide array of industrial products on offer, including hot rolled coil, hot rolled steel ...

Lawns Restaurant is looking for a bartender who can mix great drinks, read the room, and make guests feel like they’re part of the family. If you’ve got flair behind the bar + solid service instincts, this is it.

The Customer Service Clerk is the primary point of contact between the workshop and its clients. This role is responsible for professionally receiving customers, registering vehicles for service or repair, coordinating spare parts and tyre inquiries, managing workshop appointments, and ensuring every customer experiences a smooth, transparent, ...

The Student Success Coordinator (SSC) delivers tailored and steady guidance to students. This position is responsible for engaging with students through platforms such as Helpdesk and ManyChat, offering one-on-one assistance, monitoring academic progress, and ensuring timely follow-up on tuition deposits.

The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s SLA. The primary focus of a Customer Care Executive is to assist, retain, acquire, and/or recover customers.

The job purpose of a Tele sales Intern in a microfinance company is to proactively drive loan portfolio growth and expand the client base by conducting outbound calls to potential and existing clients, promoting financial products (such as micro-loans, asset financing, or savings), and guiding them through the application process.

A Field officer is responsible for managing overdue accounts, negotiating payment plans with clients, ensuring timely collection of outstanding debts, maintaining accurate records and reporting on collection performance.

Position: Personal Translator for Boss

About the Role The successful candidate will serve as a trusted representative of our organization, supporting clients, providing health and wellness guidance within their professional scope, and helping build strong relationships across English- and French-speaking communities.