Admissions Counselor and Tele-Sales Representative
Job summary
The Admissions Counselor plays a key role in converting leads into enrolled students by proactively engaging prospective applicants, guiding them through the admissions process, and ensuring the timely collection of application and enrollment fees. The main goal of this role is to drive student enrollments and secure enrollment revenue.
Job descriptions & requirements
Core Responsibilities
Prospective Student Engagement
- Conduct daily outreach to prospective students via phone, WhatsApp, and email to introduce programs and encourage applications.
- Provide clear and compelling information about academic offerings, financial requirements, and enrollment timelines.
- Respond promptly and professionally to all inquiries, maintaining a supportive and solution-oriented approach.
Application Processing
- Assist applicants in completing required forms and submitting documentation.
- Review application submissions for completeness and flag any missing or unclear information.
- Evaluate initial eligibility criteria and communicate next steps to applicants.
Counseling & Support
- Provide personalized support throughout the admissions journey, addressing individual concerns and guiding applicants step-by-step.
- Clarify academic program structures, enrollment fees, deadlines, and expectations.
Fee & Deposit Collection
- Clearly explain payment procedures for enrollment fees and enrollment deposits.
- Follow up consistently to ensure timely payments.
- Coordinate with the Finance Team to verify payment completion and report any delays or payment-related issues.
Follow-Up & Relationship Management
- Maintain regular, proactive communication with each assigned lead through structured follow-ups.
- Build trust and engagement by offering helpful, responsive, and transparent guidance.
- Use nurturing techniques to improve lead retention and conversion rates.
Data Entry & Reporting
- Accurately record all student interactions, application status updates, and payment confirmations in the CRM system.
- Submit regular reports on lead progress, payment status, and successful enrollments to the Admissions Team Lead.
Qualifications
Education & Experience
- Bachelor’s degree in Business, Communications, Marketing, Education, or related field (preferred but not mandatory)
- Minimum 1–2 years of telesales, call center, or customer service experience (required)
- Previous experience in admissions or educational services is a plus
Other Attributes
- Comfortable working in a remote and fast-paced environment
- Able to work flexible hours to support students across different time zones
- Strong ethical standards and respect for student data privacy
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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