IT OFFICER

About Us

CIC Insurance Group is a leading insurance and financial services organization with over five decades of experience supporting individuals, families, cooperatives, SMEs, and corporates to achieve financial security.

The Group offers a diversified portfolio spanning general insurance, life assurance, microinsurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and is listed on the Nairobi Securities Exchange.

Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to clients, regulators, partners, and communities. CIC is committed to innovation, digital transformation, and prudent risk management to deliver sustainable value across its markets.

About the Role

Reporting to the Head of Operations, the IT Officer role will provide reliable and efficient IT support, maintain the organization’s technology infrastructure, ensure system availability and security, and support the effective use of technology across the business.

PRIMARY RESPONSIBILITIES:

IT Support & Service Management

• Provide first-line technical support to staff and resolve hardware, software, network, and system-related issues.
• Install, configure, maintain, and troubleshoot computers, printers, telecommunications equipment, and other IT devices.
• Manage user accounts, access rights, passwords, and permissions.
• Respond to IT support requests promptly and maintain accurate records of incidents and resolutions.

Systems & Infrastructure Management

• Monitor and maintain IT systems, networks, servers, internet connectivity, and related infrastructure.
• Ensure systems and applications are available, reliable, and functioning effectively.
• Perform routine system maintenance, updates, patches, and upgrades.
• Support the implementation and integration of new IT systems and technologies.

IT Security & Data Protection

• Implement and monitor IT security controls to protect company systems and information.
• Ensure regular antivirus, security updates, backups, and recovery procedures are maintained.
• Monitor and report potential security threats, breaches, and unauthorized access.
• Promote compliance with IT policies, data protection requirements, and information security standards.

IT Projects & Process Improvement

• Support the implementation of IT projects, system upgrades, and digital transformation initiatives.
• Identify opportunities to automate and improve business processes through technology.
• Provide technical guidance to users on effective use of systems and applications.
• Support integration and optimization of business applications.

Vendor & Asset Management

• Coordinate with IT vendors, service providers and group on technical support, maintenance, and system-related issues.
• Maintain an up-to-date inventory of IT equipment, software, licenses, and other technology assets.
• Monitor IT equipment warranties, licenses, contracts, and service agreements.

Reporting & Documentation

• Maintain proper documentation of IT systems, configurations, incidents, assets, and procedures.
• Prepare periodic IT performance, incident, security, and infrastructure reports.
• Monitor IT service levels and recommend improvements where necessary.
• Support business continuity and disaster recovery arrangements relating to IT systems.

Who We’re Looking For

Academic & Professional Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related discipline.

Experience

• Minimum of 2 years’ experience in IT support, systems administration, networking, or a similar role.

Key Competencies

• IT troubleshooting and technical support
• Networking and systems administration
• Cybersecurity awareness
• Problem-solving and analytical skills
• Customer service and communication
• Attention to detail
• Time management and prioritization
• Ability to work under pressure
• Confidentiality and integrity
• Continuous learning and technology awareness

Why Join Us

This role offers a unique opportunity to contribute to the performance and growth of a fast-expanding insurance business.

As IT Officer, you will play a key role in ensuring reliable IT systems, effective technical support, cybersecurity, and seamless technology operations across the organization.

You will support employees, maintain IT infrastructure, resolve technical issues, and contribute to digital transformation and process improvement.

Your efforts will enhance operational efficiency, system reliability, data security, and overall employee productivity while upholding professionalism, integrity, and service excellence.