Customer Success Engineer
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Job summary
As a Customer Success Engineer (CSE), you will bridge the gap between technical implementation and customer success. You will work closely with clients during onboarding, integration, and ongoing usage to ensure smooth deployment, high adoption, and long-term satisfaction.
Min Qualification:
Bachelors
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Uganda
Job descriptions & requirements
🔑 Key Responsibilities
- Lead technical onboarding and implementation for new customers
- Configure and customize the Stre@mline platform based on client needs
- Troubleshoot technical issues and provide timely resolutions
- Train users and administrators on system usage
- Monitor system usage and proactively identify adoption gaps
- Collaborate with Account Managers to support renewals and expansions
- Work with product and engineering teams to escalate bugs and suggest improvements
- Maintain documentation, FAQs, and technical guides for clients
🧠 Requirements
- Recently completed BSc. in Information Technology, Computer Science, Business Computing, or related fields
- Ability to troubleshoot technical issues and communicate solutions clearly
- Strong interpersonal and client management skills
- Relevant Certifications or experience in similar roles for 1-2 years is an added advantage
- Very agile with the ability to work with poor-resourced environments.
💡 What We Offer
- This position will start as 3 months internship training. You will be offered a full-time offer on successfully completing the required training.
- Competitive salary + performance-based incentives
- Opportunity to work directly with top organisations
- Exposure to real-world business challenges and innovation
- Exposure to cutting-edge technology
📊 Success Metrics
- Successful onboarding and deployment timelines
- Customer product adoption and usage rates
- Reduction in technical support issues/escalations
- Customer satisfaction and retention
- Integration success and system uptime
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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