RESERVATIONS & GUEST OPERATIONS ASSISTANT
Easy apply
New
Job summary
Responsible for the day-to-day reservations, guest experience, property promotion, booking records, and housekeeping coordination for a portfolio of 7 furnished apartments in Entebbe and Pearl Marina, with potential for the portfolio to grow.
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Uganda
Job descriptions & requirements
Scope of Work & Working Arrangement
Role Overview
Responsible for the day-to-day reservations, guest experience, property promotion, booking records, and housekeeping coordination for a portfolio of 7 furnished apartments in Entebbe and Pearl Marina, with potential for the portfolio to grow.
Key Responsibilities
Reservations & Guest Management
● Manage Airbnb, Booking.com, and direct/WhatsApp reservations and calendars.
● Respond promptly to enquiries and follow up with prospective guests.
● Coordinate booking confirmations, changes, extensions and cancellations.
● Manage guest communication from booking through check-in, stay and checkout.
● Handle routine guest issues and escalate significant matters when required.
Property Promotion & Booking Generation
● Actively advertise available properties on social media and relevant WhatsApp groups.
● Regularly monitor accommodation and broker WhatsApp groups for booking requests.
● Identify requests that match available properties and proactively contact the broker or prospective guest with suitable options.
● Follow up leads with the aim of converting them into confirmed bookings.
Booking Records & Property Administration
● Record and maintain all bookings accurately in the designated booking tracker.
● Ensure booking information is kept current, including booking source, guest details, stay dates, amounts and relevant fees/commissions.
● Maintain the booking records required for each property's monthly performance/reporting and ensure information is complete and accurate for management review.
● Conduct and document inventory and asset audits for new properties being brought under management.
● Maintain updated property inventory records and document any missing, damaged or replaced items identified during inspections.
Housekeeping & Property Coordination
● Schedule and coordinate cleaners around check-ins and checkouts.
● Ensure apartments are properly prepared before guest arrival.
● Monitor linen, toiletries and housekeeping supplies and flag replenishment needs.
● Report damages and maintenance issues promptly.
● Conduct property/check-out inspections as required, with active properties physically checked at least once per week.
Working Arrangement
● Initial hands-on/on-site training; once fully trained, the role can be performed largely remotely.
● Working times will vary according to bookings, guest communication, check-ins and checkouts.
● Physical property visits will be required as needed.
● Transport for authorised property visits will be facilitated separately.
Compensation & Booking Incentive
Base Salary: UGX 500,000 net per month
In addition to the base salary, commission will be earned on qualifying bookings personally sourced and converted:
● 2.5% of the management fee earned where the booking opportunity is proactively sourced through a broker/agent and a broker/agent commission is also payable.
● 10% of the management fee earned where the booking is personally generated and converted without a broker/agent commission being payable.
Commission applies only to qualifying bookings proactively generated through activities such as monitoring WhatsApp groups, property promotion and direct lead generation. Routine handling of incoming enquiries, Airbnb/Booking.com bookings and bookings provided by management are covered by the base salary.
Commission is calculated on the management fee actually earned from the completed/paid booking.
Management Retains
Pricing and rate decisions, receipt/control of booking payments, maintenance management and approvals, major guest disputes/refunds, and overall business management.
Growth
Compensation and responsibilities will be reviewed as the property portfolio grows and the role develops, with the opportunity to progress into a Reservations & Guest Operations Coordinator/Manager position.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.