RESERVATIONS & GUEST OPERATIONS ASSISTANT
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Job summary
Responsible for the day-to-day reservations, guest experience, property promotion, booking records, and housekeeping coordination for a portfolio of 7 furnished apartments in Entebbe and Pearl Marina, with potential for the portfolio to grow.
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Uganda
Job descriptions & requirements
Scope of Work & Working Arrangement
Role Overview
Responsible for the day-to-day reservations, guest experience, property promotion, booking records, and housekeeping coordination for a portfolio of 7 furnished apartments in Entebbe and Pearl Marina, with potential for the portfolio to grow.
Key Responsibilities
Reservations & Guest Management
● Manage Airbnb, Booking.com, and direct/WhatsApp reservations and calendars.
● Respond promptly to enquiries and follow up with prospective guests.
● Coordinate booking confirmations, changes, extensions and cancellations.
● Manage guest communication from booking through check-in, stay and checkout.
● Handle routine guest issues and escalate significant matters when required.
Property Promotion & Booking Generation
● Actively advertise available properties on social media and relevant WhatsApp groups.
● Regularly monitor accommodation and broker WhatsApp groups for booking requests.
● Identify requests that match available properties and proactively contact the broker or prospective guest with suitable options.
● Follow up leads with the aim of converting them into confirmed bookings.
Booking Records & Property Administration
● Record and maintain all bookings accurately in the designated booking tracker.
● Ensure booking information is kept current, including booking source, guest details, stay dates, amounts and relevant fees/commissions.
● Maintain the booking records required for each property's monthly performance/reporting and ensure information is complete and accurate for management review.
● Conduct and document inventory and asset audits for new properties being brought under management.
● Maintain updated property inventory records and document any missing, damaged or replaced items identified during inspections.
Housekeeping & Property Coordination
● Schedule and coordinate cleaners around check-ins and checkouts.
● Ensure apartments are properly prepared before guest arrival.
● Monitor linen, toiletries and housekeeping supplies and flag replenishment needs.
● Report damages and maintenance issues promptly.
● Conduct property/check-out inspections as required, with active properties physically checked at least once per week.
Working Arrangement
● Initial hands-on/on-site training; once fully trained, the role can be performed largely remotely.
● Working times will vary according to bookings, guest communication, check-ins and checkouts.
● Physical property visits will be required as needed.
● Transport for authorised property visits will be facilitated separately.
Compensation & Booking Incentive
Base Salary: UGX 500,000 net per month
Management Retains
Pricing and rate decisions, receipt/control of booking payments, maintenance management and approvals, major guest disputes/refunds, and overall business management.
Growth
Compensation and responsibilities will be reviewed as the property portfolio grows and the role develops, with the opportunity to progress into a Reservations & Guest Operations Coordinator/Manager position.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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