Technical Support Engineer - Networks & Systems

Company Description Every Solution LTD is an IT managed services provider focused on delivering reliable and secure technology solutions to organizations. The company offers a range of services including IT consulting and advisory, network design, and cyber security. By combining technical expertise with practical business insight, Every Solution LTD helps clients optimize their infrastructure and protect critical systems. The team works closely with customers to design and implement solutions that support long-term growth and operational efficiency. Professionals joining the company can expect a dynamic environment with exposure to diverse technologies and projects.

Role Description The Technical Support Engineer – Networks & Systems is a full-time, on-site role based in Kampala. The person in this role will provide hands-on technical support for network and system infrastructure, including diagnosing and resolving hardware, software, and connectivity issues. Daily tasks include monitoring system performance, responding to support tickets, troubleshooting incidents, and implementing corrective actions to maintain high availability and security. The role involves working directly with internal users and clients to understand technical problems, offer clear guidance, and document solutions and procedures. The Technical Support Engineer will also assist with network and systems configuration, updates, and maintenance, while collaborating with other team members on improvement projects and technology deployments.

Qualifications

• Strong Technical Support and Troubleshooting skills for networks, systems, and related infrastructure.
• Analytical Skills to diagnose complex technical issues, interpret logs, and propose effective solutions.
• Customer Support and Customer Service capabilities to communicate clearly, manage expectations, and ensure user satisfaction.
• Solid understanding of networking concepts (TCP/IP, routing, switching, firewalls) and common operating systems (Windows, Linux).
• Experience with system administration tasks such as user management, backups, patching, and security configuration.
• Relevant certifications (e.g., CompTIA Network+, CCNA, Microsoft or Linux certifications) are an advantage.
• Ability to work on-site in Kampala, manage multiple priorities, and collaborate in a team-oriented environment.
• Bachelor’s degree, diploma, or equivalent training in Information Technology, Computer Science, or a related field is preferred.

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