TEAM LEADER KYC AND ACCOUNT MAINTENANCE

I&M Bank Uganda Is a Commercial Bank Headquartered At Kingdom Kampala With a Growing Regional Presence. The Bank Offers a Wide Range Of Commercial Banking And Financial Products And Services, And Prides Itself On Introducing Innovative Products And Services Based On The Needs Of Its Customers. We Are Seeking To Recruit a Competent And Highly Motivated Individual With Extensive Experience And Abilities To Support Business Growth In The Following Position









JOB TITLE: TEAM LEADER KYC AND ACCOUNT MAINTENANCE

LOCATION: HEAD OFFICE

REPORTS TO: HEAD OF OPERATIONS

Job Purpose

To oversee and coordinate all Know Your Customer (KYC) and account maintenance activities in line with regulatory standards, internal policies, and customer service expectations. The role ensures accuracy, compliance, and timely delivery of services related to corporate account onboarding, updates, and ongoing KYC requirements.

Key Responsibilities

Account Maintenance and Onboarding

• Supervise and validate the opening of corporate accounts, ensuring all documentation complies with KYC and AML requirements.
• Monitor timely updates of customer signatures, contacts, and mandates in the core banking system.
• Review and authorize account reactivations for dormant accounts upon completion of due diligence.
• Oversee placement and removal of liens on customer accounts in accordance with legal and regulatory guidelines.
  
  

KYC and Compliance Oversight

• Conduct and review high-risk account reviews, ensuring enhanced due diligence is applied.
• Oversee company searches and validations for new and existing customers.
• Ensure enrolment for SMS alerts and digital services is accurately completed and logged.
• Liaise with Compliance to escalate any red flags or unusual account behavior.
  
  

Liaison & Communication

• Coordinate the dispatch and tracking of cheque book files to and from the vendor, ensuring accuracy and security.
• Supervise the clearing of URA agency notices and ensure timely communication with relevant departments.
• Serve as the point of contact for internal teams (e.g., branches, legal, compliance) regarding KYC-related queries or escalations.
  
  

Leadership & Reporting

• Supervise and mentor the KYC team, ensuring KPIs and SLAs are met.
• Prepare and submit periodic reports on KYC performance, exceptions, and compliance status.
• Support audits and regulatory reviews by ensuring availability of accurate KYC records and documentation.
  
  

Financial Responsibility

• Ensure accuracy and integrity of customer data that directly impacts transaction processing, risk profiling, and regulatory reporting, reducing the risk of financial penalties or losses due to non-compliance.
• Safeguard against fraud, operational losses, and regulatory fines by ensuring thorough KYC processes and timely updates to account information.
• Support the efficient processing of lien placements, URA notices, and dormant accounts, all of which affect the bank’s cash flow and revenue recognition.
• Minimize rework and avoid costly errors through effective quality control in account maintenance activities.
• Contribute to overall cost efficiency by managing the team to meet SLAs with minimal need for escalations or reprocessing.
  
  

Education Requirements.

• Bachelor’s degree in accounting, Finance, Business Administration, or a related field.
• Training in various areas of Operations: - i.e. Fraud Prevention, KYC, CFT & AML, Operation Risk control & Compliance
  
  

Work Experience.

• Minimum of 5 years' experience in banking operations, with at least 2 years in KYC & Account Management or back-office management role.
  
  

Key Required Competencies & Skills.

• High attention to detail and strong analytical skills.
• Strong knowledge of AML/KYC regulations and banking operations
• Excellent analytical and problem-solving skills
• Good understanding of corporate account structures and legal documentation
• High attention to detail and data accuracy
• Strong leadership and team coordination abilities
• Effective communication and stakeholder management
• Demonstrates customer focus by ensuring timely and accurate service delivery.
• Upholds compliance, integrity, and accountability in all KYC and account maintenance tasks.
• Promotes collaboration across departments for smooth operations.
• Pays strong attention to detail to ensure data accuracy and reduce risk.
• Communicates proactively and clearly with stakeholders.
• Adapts effectively to regulatory and system changes.
  
  

Note: Deadline for this job posting is 27 June 2025 at 5:00pm and only shortlisted candidates will be contacted.










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