Sponsorship Service Assistant (SSD Assistant)
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Job summary
The Sponsorship Service Assistant is responsible for the day-to-day execution, administration, and monitoring of child sponsorship operations at the assigned CDP level. The incumbent ensures strict compliance with organizational sponsorship policies, manages child data systems, facilitates community engagement activities, and maintains up-to-date documentation and reporting to support the well-being of registered and sponsored children.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Uganda
Job descriptions & requirements
Department: Sponsorship Services Department (SSD)
Location: Community Development Project (CDP) – Pallisa District
Reports To: SSD Coordinator, Support Officer, with a thin reporting line to Country Director
Organization: Good Neighbors International Uganda (GNIUG)
2. Job Summary
The Sponsorship Service Assistant is responsible for the day-to-day execution, administration, and monitoring of child sponsorship operations at the assigned CDP level. The incumbent ensures strict compliance with organizational sponsorship policies, manages child data systems, facilitates community engagement activities, and maintains up-to-date documentation and reporting to support the well-being of registered and sponsored children.
3. Key Duties and Responsibilities
A. Sponsorship Operations & Case Management
- Ensure all organizational sponsorship policies are strictly adhered to during core processes, including New Child Intake, Annual Progress Reports (APR), Annual Child Letters (ACL), and Gift Money Letters (GML) for assigned CDP.
- Take full charge of tracking, managing, and processing drop-out cases within the child sponsorship workflow.
- Conduct regular monitoring of registered and sponsored children, maintaining extreme sensitivity and criticality regarding any changes in the status or living conditions of the children and their families.
- Plan, execute, and document home visits, preparing detailed field reports for the supervisor.
- Oversee and manage all resource and item distributions to beneficiaries within the assigned CDP.
B. System Management & Technical Support
- Manage and maintain the new sponsorship database/system implemented at the assigned CDP.
- Serve as the focal point for all CDP-level technical issues and troubleshooting related to the sponsorship system.
- Ensure accurate filling, updating, and secure record-keeping of all children’s files and data at the project level.
C. Health & Community Engagement
- Actively participate in and support coordination efforts for community health checkups organized by the organization across the CDPs.
D. Reporting, Learning & Collaboration
- Compile and submit daily, weekly, monthly, and annual work plans and progress reports.
- Ensure all departmental activity reports are prepared accurately and submitted to the Supervisor for approval in a timely manner.
- Provide brief feedback reports on instructions issued by the Country Director.
- Share skills, knowledge, and best practices acquired from conferences or training workshops with head office personnel and fellow staff members.
E. Departmental Flexibility & Backstopping
- Take full responsibility for the duties of colleagues within the Sponsorship and Service Department during their absence (e.g., annual leave, sick leave, or transition/termination periods).
- Execute any other duties and tasks assigned by the supervising officer.
4. General Duties & Organizational Expectations
- Professional Conduct: Work in a completely professional manner, adhering to GNIUG’s ethical standards, professional conduct guidelines, policies, procedures, and manuals, as well as the national laws of Uganda.
- Time Management: Maintain punctual attendance at the designated deployment office and dedicate full-time attention and ability to GNIUG service.
- Accountability: Follow established internal and external communication and reporting channels as prescribed by GNIUG management.
- Adaptability: Acknowledge that the job descriptions may evolve to meet shifting organizational targets, and agree to undertake duties outside this specific framework as required.
- Accept potential temporary secondments to other GNIUG-affiliated organizations to carry out assigned duties when requested.
5. Key Performance Indicators (KPIs)
- Timely and error-free submission of APRs, ACLs, GMLs, and New Child Intakes.
- Accuracy and up-to-date status of the assigned CDP digital and physical filing systems.
- Prompt reporting on home visits and drop-out case management.
- Adherence to reporting timelines (daily, weekly, monthly, and annually).
QUALIFICATIONS AND SKILLS
Education:
A Diploma in social sciences, humanities, or related fields is preferred.
Essential Skills and Experience:
- At least 2 years’ experience in community mobilization working with vulnerable communities and implementing community-based projects is highly valued.
- Excellent communication, interpersonal, and cross-cultural communication skills are crucial for effective engagement with diverse refugee groups.
- The ability to adapt to changing work demands, address challenges, and find solutions in a dynamic environment is essential.
- Proficiency in data collection and report writing is necessary for documenting project progress and outcomes.
- Basic computer skills, including proficiency in Microsoft Word, Excel, and PowerPoint, are often required.
- Strong communication skills in English, Ateso, and/or Lugwere, and other relevant languages spoken by the communities in Pallisa are essential.
- Commitment to promoting child safety, gender equity, social inclusion, and environmental sustainability.
- Ability to ride a motorcycle with a Class A driving license is essential.
How to Apply
Application Instructions:
All interested candidates who meet the above requirements, kindly submit your CV as follows;
1) Fill in the attached ‘GNI Application form’, and CLICK SUBMIT
https://forms.gle/xWaJ8SbdidQCLNA9A
2) Submit by Monday, 6th July 2026
- Only shortlisted candidates will be contacted.
- Good Neighbors International has a zero-tolerance approach to any harm or sexual exploitation and abuse against any beneficiaries (or program participants). Safeguarding and Protection from Sexual Exploitation and Abuse (PSEA) is everyone’s shared responsibility, and all GN employees and partners are required to adhere to GN’s Code of Conduct both during and outside working hours. Familiarization with and adherence to the GN Safeguarding Policy and Code of Conduct are essential requirements for all employees and partners, in addition to related mandatory training. All applicants interested in working with GNI must ensure that they understand and act in accordance with this clause.
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