Smart Metering Technical support engineer

Job Responsibilities:

• Coordinate with the head of the technical support team to offer technical support services and conduct troubleshooting for our channel partners and agents.
• Maintenance of meter systems and devices, conduct regular audits of system performance and support scheduled maintenance activities.
• Conduct regular checks of product systems and ensure external tech tools used meet uptime and usability standards.
• Assist in performance monitoring of systems in real-world field conditions.
• Responsible for pre- and after-sales technical services, troubleshooting and product maintenance services for the company's products in the East Africa region;
• Responsible for providing product technical training (including product knowledge explanation, product installation, and after-sales maintenance services) and technical guidance to channel partners, distributors, agents, and their technical personnel.
• Other temporary tasks assigned by the tech head and Daniel.

Job Requirements:

• Bachelor’s degree or above in electrical engineering or a related field. Candidates who have worked in the electricity system and equipment in the tech department are preferred.
• Knowledge of smart meters, electricity distribution systems and relevant products.
• At least 3 years of hands-on experience in the electrical technical support field.
• Proficiency in creating and executing manuals and test plans, identifying technical problems promptly and being initiative to solve technical problems.
• Familiarity with technical and testing tools used in the electricity field.
• Fluent in English and a good team player under the guidance of the technical manager.
• Good analytical Excel/PPT/Word and advanced presentation skills.
• Be on time to work and abide by the company rules.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section