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4 weeks ago

Job Summary

The successful candidate will play a crucial role in onboarding clients on our platform, verifying accounts and moderating listing on the website.

  • Minimum Qualification : Bachelors
  • Experience Level : Entry level
  • Experience Length : 2 years

Job Description/Requirements

Our Vision

Africa’s most user-centric and transparent career ecosystem


Our Mission

We connect the right candidates with the right opportunities


Position: Service Delivery Associate


Job Mission

BrighterMonday Uganda is seeking a detail-oriented and dedicated Operations Associate to join our Customer Service team. The successful candidate will play a crucial role in onboarding clients on our platform verifying accounts and moderating listing on the website.

Reporting to Head of Customer Experience and Operations

Direct Reports None


Key Responsibilities:

Verification of Employers: Conduct thorough verification of employers to ensure compliance with job posting standards and policies. 

Job Posting and Moderation:

  • Manage and post jobs sourced through scraping activities.
  • Moderate and approve self-service job posts through the Applicant Tracking System (ATS).


Order Management:

  • Create and manage order numbers for sales processes.
  • Process sales orders and confirm payments.


Lead Generation:

  • Scrape potential leads from platforms such as WhatsApp.
  • Track and update lead progress in the CRM system.

Customer Support:

  • Respond to customer tickets daily, ensuring timely and effective resolution of issues through the Zoho Desk.
  • Handle customer inquiries through different channels such as calls and WhatsApp.


Required Skills and Qualifications:

  • Experience: Previous experience in a customer service or operational role.
  • Technical Skills: Proficiency in CRM systems, job posting platforms, and Microsoft Office Suite.
  • Communication Skills: Excellent written and verbal communication skills.
  • Detail-oriented: Strong attention to detail and organizational skills.
  • Problem-Solving: Ability to handle customer inquiries and resolve issues efficiently.
  • Time Management: Ability to manage multiple tasks and prioritize effectively.


How to apply.

All candidates should send their updated CVs and application letters through Brightermonday Portal by Clicking on the 'Apply Now ' section 




Important Safety Tips

  • Do not make any payment without confirming with the BrighterMonday Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
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