Customer Care Representative

Requirements

• Diploma or Bachelor’s degree business Administration
  
• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
  
• Communication skills
  
• Positive attitude
  
• Positive language
  

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
  
• Responding promptly to customer inquiries.
  
• Communicating with customers through various channels.
  
• Acknowledging and resolving customer complaints.
  
• Knowing our products inside and out so that you can answer questions.
  
• Processing orders, forms, applications, and requests.
  
• Keeping records of customer interactions, transactions, comments and complaints.
  
• Communicating and coordinating with colleagues as necessary.
  
• Providing feedback on the efficiency of the customer service process.
  
• Managing a team of junior customer service representatives.
  
• Ensure customer satisfaction and provide professional customer support.