Project Relief Support Officer

Qualifications, Skills, and Experience

• The applicant for the role should hold at least a minimum of a bachelor’s degree in in ICT, Computer Science, Accounting or a related field.
  
• Previous experience in Dynamics 365 ERP implementation and support or business systems support is essential.
  
• Familiarity with ERP systems such as Microsoft Dynamics SL, Microsoft Dynamics NAV or similar platforms is an advantage
  
• Possess proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and project tracking tools
  
• Possess experience in report analysis and visualization using Microsoft Power BI or similar BI tools.
  

• Support daily ERP project operations for system availability and functionality.
  
• Provide helpdesk support (on-site/remote) during go-live and stabilisation.
  
• Assist with user access, data integrity, and manage ERP accounts/permissions.
  
• Monitor ERP performance and coordinate with the technical team to resolve issues quickly.
  
• Assist with data migration, verification, and cleanup for accurate deployment.
  
• Support report development and analysis using Power BI and other tools.
  
• Conduct and participate in User Acceptance Testing (UAT), document results and issues, and track/escalate technical problems to vendors or the team.
  
• Follow up with vendors on issues, maintain interaction records, and report on vendor performance for contract monitoring.
  
• Liaise between staff, the ERP project team, and the vendor for smooth communication and updates.