Pharmacy Assistant

Key Responsibilities

Medication Dispensing & Preparation

• Accurately interpret and dispense prescription medications in compliance with legal and ethical guidelines.
  
• Identify and address potential drug interactions, contraindications, and adverse effects.
  
• Prepare and compound pharmaceutical products as per prescriptions.
  

Inventory Management:

• Monitoring and managing pharmaceutical inventory to prevent shortages and overstocking.
  
• Ensure proper storage conditions for medications, adhering to safety and quality assurance standards.
  
• Assist in the procurement and restocking of pharmaceutical supplies.
  

Patient Counseling:

• Provide clear and comprehensive medication counselling, including proper usage, potential side effects, and drug interactions.
  
• Educate patients on over-the-counter medications, supplements, and general health concerns.
  
• Promote adherence to prescribed medication regimens for better therapeutic outcomes.
  
• Offering advice on over-the-counter products, supplements, and health- related concerns.
  

Health and Wellness Promotion:

• Coordination and management of wellness initiatives such as CIC Dawa Mlangoni and the CDM program through timely drug delivery.
  

Collaboration with Healthcare Professionals:

• Collaborating with service providers to optimize patient care.
  
• Communicating effectively with prescribers to clarify and discuss medication-related issues.
  
• Review and provide technical support on pharmacy prescriptions and such claims
  

Customer Service:

• Ensuring a positive and welcoming environment for customers.
  
• Addressing customer inquiries and concerns with professionalism and empathy.
  
• Resolving issues related to medication availability, insurance, and prescription refills.
  

Compliance and Recordkeeping:

• Ensuring compliance with all pharmacy laws, regulations, and standards.
  
• Maintaining accurate and up-to-date patient records and prescription files.
  
• Participating in quality assurance and continuous improvement initiatives.
  

Continuing Education:

• Staying informed about new drugs, treatments, and healthcare trends.
  
• Committed to Continuous Professional Development.
  
• Participating in continuing education programs to maintain and enhance professional competence.
  

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Diploma in Pharmaceutical Technology from an institution recognized by the Pharmacy and Poisons Board
  
• Registered with the Pharmacy and Poisons Board with a valid practising licence
  
• Minimum of 2 (two) years relevant experience in a retail Pharmacy Operations  
  

Key Competencies:

• Strong knowledge of pharmaceutical laws and regulations
  
• Ability to work in a fast-paced environment with attention to detail
  
• Proficiency in medical software and inventory management systems
  
• Analytical & problem – solving
  
• Proficiency in service and billing insurance claims
  
• Good communication and interpersonal skills.