OPERATIONS OFFICER

Anonymous Employer

Job Summary

Operations Officer oversees a company’s business operations and reports to the MD and ensures the company has effective operational and financial procedures in place. Duties and responsibilities

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

Reports to 

MANAGING DIRECTOR


Job purpose

Operations Officer oversees a company’s business operations and reports to the MD and ensures the company has effective operational and financial procedures in place.


Duties and responsibilities

• Design and implement business strategies, plans, and procedures 

• Set comprehensive goals for performance and growth 

• Establish policies that promote company culture and vision • Oversee daily operations of the company and the work of staff 

• Lead employees to encourage maximum performance and dedication 

• Evaluate performance by analyzing and interpreting data and metrics 

• Write and submit reports to the MD in all matters of importance 

• Support the organizational culture, which promotes continuous service improvement and innovation.

• Participate in expansion activities (investments, acquisitions, corporate alliances, etc.)

• Spearheading strategies to steer the company’s future in a positive direction.

• Driving the company’s operating capabilities to surpass customer satisfaction and retention, and company goals.

• Overseeing marketing initiatives and implementing better business practices.

• Delegating responsibilities to ensure staff members grow as capable participants.

• Employing various initiatives to coach employees to optimize their capabilities.

• Completing performance reviews in a prudent manner. 

• Assessing and implementing improved processes and new technologies, and collaborating with management regarding the implementation of these improvements.


Key Performance Indicators 

• Leadership ability

• Financial Performance 

• Organizational and Staff Performance 

• Stakeholder engagement and satisfaction

• Innovation and creativity levels. 


 Qualifications and Experience 

• Proven experience as Chief Operating Officer or relevant role

• Understanding of business functions such as IT, HR, Finance, marketing, etc

• Demonstrable competency in strategic planning and business development

• Experience in fundraising will be a plus

• Working knowledge of data analysis and performance/operation metrics

• Working knowledge of IT/Business infrastructure and MS Office

• Outstanding organizational and leadership abilities 

• Excellent interpersonal and public speaking skills

• Aptitude in decision-making and problem-solving 

• BSc/BA in Business Administration or relevant field; MSc/MBA is a plus 


Job Skills

• Strategic planning and business development 

• Decision-making skills 

• Working knowledge of data analysis and performance/operation metrics ∙

• Working knowledge of IT/Business infrastructure and MS Office

• Outstanding organizational and leadership abilities 

• Excellent interpersonal and public speaking skills 

• Aptitude in decision-making and problem-solving


Values

• Confidentiality 

• Good ethics 

• High Integrity 

• Delivers quality 

• Resilience 

• Innovation 

• Self-drive 

• Inspiring Leadership


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