Loyalty Program Coordinator
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Job summary
Coordinate and manage daily operations of loyalty programs, ensuring accurate enrolment, points tracking and reward fulfillment .Monitor program performance through regular reporting, generating insights to improve customer engagement and repeat purchases. Support dealer and field activations while handling customer queries, complaints and issue resolution.
Min Qualification:
Bachelors
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Job descriptions & requirements
Full-Time
Paint Manufacturing
Key Responsibilities
- Coordinate and manage daily operations of loyalty programs, ensuring accurate enrolment, points tracking, and reward fulfillment.
- Monitor program performance through regular reporting, generating insights to improve customer engagement and repeat purchases.
- Support dealer and field activations while handling customer queries, complaints, and issue resolution.
Technical Skills
- Familiarity with mobile money workflows, redemption/fulfilment processes, or basic reconciliation is an added advantage.
Education & Requirements
Education: Bachelor's degree in Business Administration, Statistics, Information Systems, or a related field.
Experience: 2 years
Industry Experience: Paint Manufacturing
Additional Details
- At least 2 years of experience in loyalty programs, CRM, customer engagement, or promotions.
How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section
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